I purchased several flawed Polo shirts and was unable to return them because I had removed the tags. I presented my receipts and original tags with the unworn shirts. Despite the fact that the shirts couldn't be resold due to their flaws, the store would not accept them. Buyer beware: these appeared to be factory rejects, as I've never experienced quality issues with Ralph Lauren shirts purchased elsewhere. It was very disappointing that even the managers were not empowered to accept...
Read moreA big thanks to Angel. I bought a sport coat at another Rack earlier in the day and didn’t notice the security tag was still on. I called this location at 8:56pm—just before closing—and Angel didn’t hesitate to let me swing by a few minutes after 9 to get it taken care of. I had an important event the next morning, so I really appreciated the extra effort. Solid first impression for...
Read moreIf I could leave 0 stars I would. On a Thursday morning, while the store was not busy, it was inquired to use a not busy changing room to breast feed a baby. The staff rudely said the bathroom stall could be used. This is despicable behavior that not only does not support breastfeeding but does not support women nor the customer. Do better...
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