HOTWORX - Argyle, TX — Local services in Argyle

I dont know where to start. Ridiculous cancellation policy. They do not tell you of any cancellation policies when you ask . Only thing they say is you can cancel after 3 months of membership. No kne talks about 60 day notice period . Rude front desk: they are not ready to answer all your questions. They get tired after answering 2 questions and hang up the phone. This happened to me multipel times. They wanted me to coem in person to sign the cancellation but because i called them multiple times , they hung up the phone midway amd cancelled my membership charging me $105. Inspite of charging me for the whole month. When I called them back to ask why , they hung up again. If this is how you treat your customers, this business model will not sustain in the long run !!!

Very rude people and rude behavior. I’ll never ever go to any hotworx ever. —— Just to answer to the comments from the owner, i repeatedly told anyone who attended the phone call that no one told us of the policy. There are comments belwo from a few more people below who had the same issue. Which means there is some fault with your front desk not telling customers about cancellation policy. Also all the 7 calls were intitated by me and your front desk dodnot even bother to call after the so called call disconnection. That shows the customer service of the team. If you were really fair, you had already charged me for this month you should have charged the remaining amount and cancelled my membership. But you want to mint money out of all your customers. So you went ahead and charged me the additional...

I discovered HotWorx approximately 4 years ago! I am a lifer! I originally signed up at one of the FM locations. I canceled my membership at that location when the Argyle location opened. I had the sweat anywhere membership for about a year. I tried several different locations including the second FM location, Denton, & Abilene. The Argyle location is by far my best experience! This location offers more saunas, a NICE weight section, great mirrors, a shower, and is clean! I do miss the towels they offered in the beginning, but I completely understand that is a ton of laundry someone has to do. I have canceled my sweat anywhere membership(with no issue at all) and I workout exclusively at this location. Thank you Heather for taking a risk and opening this HotWorx location in Argyle! It truly is THE BEST and I tell everyone I talk to that is looking the a healthy way to workout for a...

I just read another review left here regarding cancellation- they have the most rediculus cancellation policy- I called them over a month ago to cancel my membership as their exercises has caused injury- They told me I need to come to sign docs in office- I went there as I thought the notice of cancellation has been captured but no- that even I dont care But this GM wants to charge me two months up front before cancellation as no where in their membership documents mentions it- I like to use my points towards my membership and she doesnt let me- you guys bribe people by your point system and here is your unreasonable policies when they want to leave you- show some dignity people- It is so disappointing to...