I went to to this store to day to buy some things and I experienced the worst customer service ever. I stood there for more than 10 minutes while 1 associate was on the phone and the others were to busy having a conversation with each other to even acknowledge I was there. I was about a foot away from the lady on the phone and I know she saw me. but instead acknowledging me enough to say I will be with you in a moment she just rudely walked away. I will not go back to that store let alone recommend them to anyone. Customer service is everything in a business and if that is their level of customer service that business won't last very long. It was so bad I can't even give them 1/4 of a star. the only I gave them one star is because if I didn't this comment wouldn't be...
Read moreAfter 35 years of smoking Marlboro Reds a friend gave me a battery and tank from aspire. Not knowing what I was getting into and what all was needed the Smokin Dragon was my second stop after hitting a shop that didn't have what I wanted and the help that was behind the counter was more clueless than I was.
The Smokin Dragon has all that you will ever need. The folks behind the counter are understanding and know their product. They helped me pick out E-liquid for my first time buyer. After a couple of weeks I upgraded to an Aspire CF VV with a Mini Nautilus attached all with the help of the people behind the counter.
Today I have gone 30 days without a smoke and am looking forward to another 30 days. Thanks Smokin Dragon for all your help...
Read moreI’m usually one that keeps my opinions to myself but, although the usual employees I encounter at Smoking Dragon Arlington are more than exceptional and genuinely knowledgeable and kind overall (Javon, and she’s always a sweetheart CARDING AND ALL, Ms.Carrie!), so, I can’t help but to speak up on the ones that DONT have those skills mentioned and hope this review works as a kind of admonition of their individual dispositions towards customer service. It’s the exceptional service that made me choose to even posses a loyalty account. A smoke shop typically gives the chillest customers, so for those rude ones? Just gotta tell y’all to “lock...
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