Whataburger — Restaurant in Arlington

This location has become poor in their overall service. I walked in around 1030. About four cars in drive thur, no one in dining room, and one car in curbside. I go to the bathroom first and it is in bad shape. Tp holder broke, paper all over the floor, and everything could use a wiping off. As I fill me drink, the lady who took my order delivers food to curbside. I find a sit and have to go grab a wipe to clean the table with. On my way to getting that wipe, I noticed most of the tables are dirty. In the middle of cleaning my table the curbside guest walks in because they gave him the wrong food. He saids that he feels he should get a refund for having to wait on his food again and having to come in. Cashier grabbed the manager and a minute later the manager was issuing the refund. She asked if the bag of food was trash and the guest replied no this is my food you fix. The manager stated "I thought you wanted a refund." The guest explained that the refund was for the inconvenience. The guest left and I hear the manager complaining about giving food and a refund. I found that to be odd that she is worried about the cost and money when I received a large fry when it should've been a reg. Just this whole thing was not ideal for food service industry and I know the Whataburger has always been a +1 company. Fix the issue and give a +1 to WOW the guest and hopefully will bring the guest back. The last thing is the use of the meat press. I thought the press was removed from service many years ago, but some how my burger was pressed. I have visited this location a lot over the last 5 or 6 years and each time there is more and more reason for me to stop coming. One day I think I just may. Hope you correct the...

Okay so I'm coming back to redeem y'all last night I went to Whataburger it was around about 1ish in the morning and got me a sweet and spicy bacon burger and my husband got him a number too. I have to give you all y'all's props because they listen to what I wanted and my order when I got home let me tell y'all I'm still thinking about this sweet and spicy bacon burger whoever that cook was that worked at on the 1st of December at 12:55 in the morning he did his thing I'm still thinking about that burger it was just right the cashier from the order taker everyone was pleasant and polite and my order take her he listened to me let me tell you that young black king I appreciate him for listening to me when I express my disappointment about my last visit and the food that I had gotten but he made sure my onion rings was fresh my burger was fresh when I tell you I'm still thinking about that burger my husband and I all we can talk about was how good those burgers were and I just want to appreciate y'all because I know y'all get some bad reviews most of the time but I'm here to redeem y'all and it's the staff that was working on 12 one of 2022 last night early morning at 12:55 a.m. I give y'all y'all's props because the customer service was above and beyond and I really appreciate y'all and I'm going to be coming back from now on thank you that night crew that was working and y'all need to get him a raise Whataburger corporation give...

My experience was not well. Kandice the ''manager'' was very rude and should clearly find a job outside of talking to paying customers. My total was $7.39 and I gave her $10.34 while looking for more loose change in my car. After I found a extra quarter 2sec later she pulls out her phone to calculate what I was pose to get back in change (which is common since to give back $3.15. Its not rocket science) she gives me $3.20! (One dime, one nickel, and five Penny's . then shuts window. Like why wouldn't u just keep life simply instead of giving me back rusted Penny's? Once I got Landis attention to ask for an exchange of all my rusted Penny's she gave me for a dime, she told me that I would have to pull out of the drive threw an wait in the front because her shift is now changing!!! So BOB the "manager" that's taking over the shift has gotten the message from kandis about me wanting to exchange my loose rusted change in for a simply dime , (an I must say these two individuals wouldn't last a sec in my work field) He rolls his eyes and proceeds to send back a massage threw kandis to tell me to wait in front off the store. So Now I'm feeling unless of a paid customer and cancels my entire order with and thanks to kandis an her non mathematical brain she gives me an extra $5 plus my $10 to begin with . I WOULD NEVER VISIT THIS WHATABURGER AGAIN BUT THANKS...