Betsy the manager at the store was amazing! I went in desperately needing a new bed thinking that it needed to be a firm one. First of all buying a bed is intimidating, and hard to do when you can't actually sleep in it before you by it! Betsy spent almost an hour and half with me and had me lay on maybe 6-7 beds for 8-10 minutes each. She had me lay on my back and my side. I explained my shoulder problems and she made sure that I laid on the mattresses the way I do at home and that I took my time. By the time we were done I had a bed picked out. I had to still bring my husband back to make sure the bed I picked would work for him. I have to mention that there was no sales pressure whatsoever from Betsy. She actually wrote down the information for me on her card and said she was going to be off the next 2 days but someone else would be able to help me if I came in when she was off. I left the store confident that I had picked the right mattress (which I did not need a firm one like I thought) and I waited to go back with my husband when Betsy was there. . Betsy was very knowledgeable, friendly, professional. I look forward to many comfortable, restful nights...
Read moreWe recently had the pleasure of doing business with Betsy at Christian's Mattress Xpress in Arroyo Grande. We moved back to the Central Coast in January, and we were in need of some new beds. We happened upon Betsy at the Arroyo Grande store, and we are so lucky to have found her! Betsy is super friendly, incredibly knowledgable, and extremely helpful. We ended up purchasing a bed, and an adjustable base on her recommendation. We have since gone back for an additional mattress. Betsy took the time to learn about us, our concerns, our sleep habits, our sleep history and then took the time to educate us, and help us with selecting the appropriate bed. She never pressured us or made us feel uncomfortable. She showed us many options and took a real interest in the quality of our sleep! She is a real asset for Christian's Mattress, and we will definitely be back when we need another bed / base / pillows / etc. We feel fortunate to have lucked into meeting Betsy, and we recommend her to anyone who asks about buying a bed. Do yourself a favor and don't leave finding someone of her caliber to chance. Go find Betsy at...
Read moreI was greeted by Juanita’s warm smile and friendly “How may I help you?” Upon providing the size of mattress I was shopping for, Juanita began asking key questions to make sure she had me try the appropriate options for my situation. It was clear how knowledgeable Juanita was about the products, by answering all of the questions I had. I was given ample time to try each option, without any pressure or sales tactics - just simple statement of facts of the differences between the mattresses. Juanita even stepped away for a few minutes to provide my own browsing time, further ensuring I wouldn’t feel pressured.
I feel I purchased the mattress that best fit my needs - by my own decision - because of the excellent customer service provided by Juanita. She made sure to cover all details during the final sale. It was very nice speaking to Juanita during my time at the store; she is very personable and was a delight...
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