Autobell Car Wash — Local services in Asheville

I am new to Asheville and have been looking for a full service car wash. The only one I could find was Autobell and went to the one on Merrimon Ave. My interior had not been treated in awhile so I upgraded to the "manager's special" which was $39.58 after taxes. When they advised my vehicle was ready, I looked at it and was very disappointed. I asked the guy if he could wipe the dust on the interior which had barely been touched. He reluctantly wiped it down and still missed most of it. While he was wiping, I began to look at the outside. There was still road grime in most of the contours of the vehicle and the wheels had not even been touched (still had brake dust covering them). I asked him if he could wipe the outside and wheels and he acted like I was asking him for something they don't do. I asked if they don't normally wipe the exterior or wheels and he said they would if I asked. I thought since I was at a "full service" car wash and just paid almost $40 that would be a given. Another guy came over and told the first one to move to the next vehicle. I asked him if he was the manager and he said he was. I advised him how disappointed I was with the quality of the wash and he said "we are more of an express wash". I advised him that after spending almost $40 I expected far more and would not be back. He didn't seem to care whether I returned or not. I guess since there is very little competition in the area for them, they feel they can do garbage work. Save your money and do it yourself or hire the 10 year old down the street who will probably do...

I would give them zero stars if I could. They did a horrible job cleaning the exterior of my car. It was so dirty afterwards that i grabbed one of their rags ans a spray bottle and began cleaning it myself. One of the workers walked over when he saw me cleaning my car He told me that he thought all the dirt was stained on. I continued to clean my car and as i got to the passenger side i realized that my side mirror was missing. I asked what happened to my mirror and the employee casually said I'll go get it. He brings it out and hands it to me. There was paint transfer on the back side of the mirror. Obviously they hit the mirror against something causing it to break off. When i asked what they would do about it i was told they weren't liable and that the water pressure broke it off. I've gone through car washes for over 3 years with my car and never has water pressure caused parts of my car to break off, not to mention the obvious paint transfer. I insisted that they needed to fix it and was then told that they could tape it on. That is not the response that anyone wants to hear. Ive never gone back and never will. The worst car wash experience I've ever had. If you care about your car and your mirrors don't get it washed at...

UPDATE 1/14/25: I completed the form on their website and within 20 minutes on a Sunday morning, Aiden contacted me. I discussed my concerns, and Aiden was extremely apologetic. He offered to clean my car again AND provided me with a gift certificate for another wash/interior cleaning. I am very impressed with his willingness to make it right. He went above and beyond by giving me a gift certificate for another wash - $80 value!! I’ll update again when I get my car cleaned later this week. Huge thanks to Aiden and Autobell for outstanding customer service!

Initially, seemed like they did a good job. Got home and noticed everything they missed. I recently had surgery and I’m not able to reach the windshield. I asked them to be sure windows and mirrors were cleaned well - NOPE! Streaks and smears everywhere. I paid extra for vacuuming, they didn’t even attempt to clean the cargo area/trunk. Still had bird poop and dirt all over my car. Tires were kinda shined…rims left filthy. I even tipped 25%…pre-tipping doesn’t guarantee they will do a good job. $80 for half-assed work…next time I’ll just pay my teenager, they would have done...