Mattress Warehouse of Asheville — Local services in Asheville

While I would have also given this store 5 stars and have nothing but positive things to say about the sales team here in Asheville, I remain extremely disappointed about how the company’s leadership handled a theft occurring during their “white glove service” delivery of our mattress. My wife’s engagement ring was stolen from atop our bedroom dresser, noticed within a couple hours of the delivery. After immediately calling the local office, I was told they would contact management and speak to the delivery drivers as they hadn’t yet returned from their route. Unsurprisingly, the drivers denied this. After multiple calls and emails asking to speak to someone in their headquarters, I was told they would only speak to a detective with the APD. I had also filed a police report the same day, and after constantly calling and emailing APD, I finally had a detective call me after over a month. I won’t get into that frustration here, but needless to say, it wasn’t a prompt response. I was basically told by the detective after he reportedly spoke to the delivery drivers and Mattress Warehouse leadership that they really can’t do anything about it. I guess you have to have a camera in your bedroom to “prove” this, which is really unfortunate…that would be odd. Companies simply expect us to get worn down and give up fighting for what is right. However, I’m tired. I’m tired of being kind, gracious, and questioning what I should have done differently when the bottom line is that their delivery drivers stole the single most important material thing in our family. They don’t bat an eye, and we’ve spent time, energy, and a tremendous amount of heartache trying to get someone to do something. Customers shouldn’t expect that when they spend hard-earned money on a mattress, they will also be robbed with no recourse. I have yet to hear from someone in their corporate office with any attempt to make this right. If that’s the white glove service Mattress Warehouse provides to their customers, then I highly recommend you take your...

FINAL UPDATE: I finally received my new mattress, after weeks of no replies, no call backs, and dealing with more idiocy than I knew was in the world. If I could give negative stars, I would. Deplorable customer service. UPDATE: 3 days after I reached out to the email provide by customer service in their very quick reply to the change in stars, they called to ask if the District Manager ever called me (instead of calling to solve my problem). No, no, he has still never called.

Changed review from 5 to 1 star. Received my mattress and slept on it for 10 days, and need to exchange it because my hips are killing me. Can’t exchange until a month has gone by, even though I have a 100 day exchange policy. So I have to be in pain for an additional 20-60 days, depending on availability and delivery. Also, $150 exchange fee. Donald, the salesperson I spoke with, reluctantly gave me the district manager’s phone, but he (the DM) has never returned my call. So disappointed in Mattress Warehouse’s customer service. Would...

DO NOT TRUST THIS COMPANY AND ITS STAFF. My experience with Mattress Warehouse Asheville was nothing short of a nightmare. I went to the store to purchase a box spring for my king size bed and clearly communicated my selection to the staff. However, the box springs delivered to my home were entirely different from the ones I had chosen in the store. Despite all of my efforts to resolve the issue, they insisted that they had sent the correct product and demanded double price with delivery cost for the base I had initially selected. The staff and store manager were extremely disrespectful. Mattress Warehouse Asheville does not stand behind their products, fails to correct their mistakes, and mistreats their customers. I am writing this to highlight the injustices committed by this company and to raise awareness among potential customers. I am also seeking my rightful product. I demand that the product I initially ordered and paid for be delivered at the original...