The Hop Ice Cream Cafe — Restaurant in Asheville

I don't come here often, but when I do, it is usually nice. The boba tea portion of employees are wonderful and genuinely pleasant. Boba teas are always tasty and flavorful and I really wish I got the tea instead, but I was really craving ice cream/shakes.

The guy who works at the ice cream portion, tall, short black hair in a top bun style... he makes me and other people uncomfortable. Not only is his voice so fake in friendliness, but he made me uncomfortable and feel stupid when I asked something. Mind you, I did say it was stupid of me after since I was still waking up and things run differently here than other places I have been, but he didn't have to stare at me with a cringe worthy smile and stay silent. Be like 'it's okay dude, it happens' or something along the lines. Don't use a high pitched voice that's drenched in annoyance when me and other customers are beyond patient with you when you're not fully ready to serve. I get it, it's probably not your favorite job in the world, but don't take it out on the customers. I really miss the guy who used to work there, he had glasses, short brown hair. He was absolutely sweet, managed to relate to me and others, and wasn't a cookie-cutter sales person. He had legit personality and I paid him really good in tips.

The guy that opened today? Did not. He was lousy. And I even gave him a TIP. Yeah, because I was generous enough, but he didn't deserve it. I didn't finish my sweets either. I lost my appetite half way in and generally this type of thing doesn't bug me. I am going to stay away from that area until you guys hire someone more professional. For now, I am going to stay in the boba tea department because they are legit cool and have no...

A visit to The Hop had been on my culinary to-do list since pre-COVID, but for one reason or another we couldn't make it happen until a late July trip to the NC mountains. My desire to visit The Hop was based on rave reviews which frequently listed The Hop as THE place to enjoy ice cream in the Asheville area. Well, to quote Public Enemy, "Don't believe the hype" [about The Hop]. My wife and I found the ice cream offerings to be limited, but we were both able to find flavors we liked. We each ordered two scoops, but when our server handed us our cups, the contents of our cups would have been the equivalent of one heavy-handed scoop at another ice cream shop we frequent in WNC. And while the ice cream tasted good, it was far from mind-blowing like the reviews I had read online. I would have to say the best thing about our one-and-done visit to The Hop were the spoons with which we ate our ice cream; they were exceptionally sturdy, and we kept them for use at home. My advice – Go for the spoons but get your ice...

i’ve been going to the hop ever since i was a kid, but i’d never thought the staff would turn out so rude and mean. this month i’ve been here two separate occasions with my sister, both were similar unpleasant experiences, but here’s my last. for instance, my sister and i both have a heightened anxiety disorder so sometimes social queues are difficult. we don’t get greeted at all employee just stands there as we look for some kind of like welcome or something. the employee keeps looking at us like we’re so annoying for coming in, my sister eventually ordered her ice cream and i’m still looking and the employee looks at me and says “are you going to order anything?” with a massive eye roll like you do not have to be that hateful. we leave, these two other girls walk in and as soon as they walk in they’re greeted with a smile, crazy. stay bitter or get better. pralines and cream...