My massage with Autwaun was amazing; however, the front desk experience is why this gets a one-star review. After my appointment, I went to pay, only to find out they do not have Tap & Pay options like Apple Pay. The only card I had available was a debit card with limited funds (what business doesnât offer this in 2024?).
The front desk staff rudely said, â$100,â without even asking how my service was. When I mentioned that they didnât offer Apple Pay, she simply stated, âDebit card.â Unfortunately, I didnât have much money available on that card, so I could only leave a small tip. She then rudely snatched the receipt from me and sarcastically said, âOh, okay.â
Let me be clear: a tip is a privilege, not a requirement. Iâm only obligated to pay for my service. Before this unpleasant interaction, I was even considering returning to bring Autwaun a proper tip, as he did an incredible job. However, the front desk experience left such a bad taste in my mouth that I wonât be returning.
I run a business myself, so I understand the importance of excellent customer service. Unfortunately, this spa seems to lack it. Itâs a shame because my massage therapist was outstanding. Please work on your customer service and address this sense of...
   Read moreIf you are looking for an excellent deep tissue massage, that is deep but not torturous, for a good value, then look no further! Do not be too nervous when you enter the room and see rails on the ceiling. It is not a torture chamber like I thought.
My wife and I went here for a 1 hour massage and were assigned Andy and Lilly. From now on these are our peoples. Andy is off on Wednesday and Lilly is off Tuesday so make sure you tell your muscles to calm down until Thursday-Monday.
Both of us were not expecting a great massage at the beginning, because it started off just ok, but after about 5 minutes we both were almost drooling. Not only was did it feel amazing but for someone like me that has degenerative disc disease, the important part is how I feel when I leave. I felt like Jell-o, just so you know. Actually, both of us felt looser for about a week. To boot we only paid $60 each for an...
   Read moreI recently had the pleasure of visiting this massage place with a group of friends, and I must say it was an absolutely amazing experience. Not only were we able to book appointments for all six of us on the same day, but each and every one of us had an incredible massage that left us feeling completely relaxed and rejuvenated.
The massage therapists were highly skilled and attentive, and really took the time to address our individual needs and preferences. The ambiance of the spa was serene and calming, and the overall experience was truly top-notch.
I would highly recommend this massage place to anyone looking for a high-quality, relaxing massage experience. Whether you are looking to unwind after a long week or simply treat yourself to some self-care, this place is definitely worth a visit. Thank you to the amazing staff for providing such a wonderful experience â we will...
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