Mark Pritchard - State Farm Insurance Agent — Local services in Atlanta

Mark Pritchard State Farm: A Complete Lack of Accountability & Customer Service

My experience with Mark Pritchard’s State Farm office has been nothing short of frustrating and disappointing. Their lack of communication and failure to properly manage my policy has caused unnecessary stress, financial burden, and even left my son stranded on Interstate 75 due to their negligence.

When I added a new car to my policy, I was quoted one rate, only for it to later increase with no clear explanation. On top of that, Marcia failed to update my defensive driving course, which directly affected my rate. They repeatedly claimed they never received the certificate, but when I checked my records, I found the email where it had been sent directly to Marcia’s email address—meaning the mistake was entirely on their end. This was just the beginning of a series of careless errors.

My payment was not properly posted, which ultimately led to my insurance being canceled—something I only discovered because I took the initiative to follow up. Because of their failure to communicate, my son was left stranded on I-75, and when I attempted to get a tow, I was told there was no active insurance. I had to pay out of pocket for the tow, and while they eventually reimbursed me, it took weeks—an issue that never should have happened in the first place.

In an attempt to rectify the situation, Jennifer assured me she would call me back, but after a week of waiting, I had to reach out again. She then told me she thought Mark was supposed to call me—but he never did. Now, I’m being told that my insurance is over $700, despite Mark himself telling me on December 18 that it would only be $500+. The constant miscommunication and lack of accountability make it feel like I was rushed just to get my money, with no regard for accuracy or proper service.

Looking back, I should have known better. Two years ago, Mark’s office claimed they could insure my daughter’s 2019 Kia, only to drop her coverage after a month or two, saying they couldn’t insure it anymore. This kind of backtracking and incompetence seems to be a pattern.

State Farm should be ashamed to have this office representing their name. If you value honesty, reliability, and proper customer service, avoid Mark Pritchard State Farm...

I have had my renter's insurance policy with them for over 4 years now. Never had a problem until now. A year ago I moved from one unit to a larger one in the same complex. When I moved, the agent did not cancel out my old policy and because I was moving into a bigger unit I expected my bill to go up, not sending any red flags up when I started my new monthly bill and it was more than what I was use to paying. My year mark came around this month so checking on the status to make sure it rolled over, I noticed my old unit was still being billed, for the entire last year!! I called last week and spoke to a lady in the office who told me I was correct in what I found and would be compensated for the last 12 months of being overcharged. I called back today, 08/28/2023 to be told that is not actually what they plan to do at all, the underwriters will only go back and do a back pay for the last 30 days, even though State Farm and the office manager (Marcy) admit it was agent error. I am now out $160 and they do not plan to do anything to compensate me from stealing my money that they now have no intention of giving back. They state they cannot verify that I even spoke to someone a year ago to cancel this out, as if one person would pay for two renters insurance because how much sense does that make. I will be finding a new insurance company to go through with my renters insurance and if you or anyone else would not like your money stolen from them from a company who does not look out for their clients I would do the same.

EDIT: Mark reached out and personally made this issue right. He reimbursed me with the amount that was taken out over the last year. I hate it came to me making such a harsh review but I am pleased with the customer service I received after the fact. I have no problem switching my rating...

Mark's great - friendly, accessible, dependable.

His team on the other hand has been incredible disappointing.

And as a result, the relationship has been incredibly disappointing.

This is now the 2nd time I've been with them in 2 years. The first time I asked several times before enrolling what would happen if I temporarily added my brother then took him off. I was assured that I should get back to a pretty similar rate as I was quoted individually before. Once I did that...my rate remained super high. So I left. Over a year later, I returned. This time asking several times if the rate was the rate or there were any contingencies. A month later, the rate gets jacked up $70+ a month. I'm told certain discounts were removed. I sent the driver's course completion to two people on Mark's team. I followed up with them several times confirming they received it. They never added it to the policy for whatever reason. Separately, they used my old address. I pointed this out during day 1 of enrollment. They didn't change it. Pointed it out again a few weeks later. They didn't change it. Pointed it out again a month later and was told they'd change it and was reassured it shouldn't change my rate much. Now I'm being told it impacted my rate ~$40 a month. Granted, this is of the $70 mentioned above, but still incredibly...