Bank of America Financial Center — Local services in Atlanta

Bank of America's dispute process is antiquated. They seem to try to discourge you. I filed a dispute 9.11.23. It was two transactions on the same day for the same exact amount. You would think this was for some large amount of money of how they have handled the situation. No exaggeration. I have called them more than twenty time on the same dispute and got a difference answer or suggestion on what to do from each call. They refused to give me pertinent information pertaining to the clam such as they gave me a partial credit and not the full amount, get this, with no explanation of why. My last call was with a defensive supervisor that i just hung up on. I was told that it will take an additional forty-five days, get this with no explanation. On one of my recent calls i was told for the very first time to send in supporting documents for this type of claim that what I verbally told them isn't enough. Get this the only way that I can send in supporting documents is to either mail (USPS) or fax. Like i said antiquated. I will fax over my supporting documents on 10.23.23, for a claim I filed on 9.11.23, go figure. This appears as if they don't want to give me my money back.

BEWARE of disputes with Bank of America. It really shouldn't be this hard with the world being so automated. I am not happy at all. This has taken up entirely too much of my time and i found myself thinking for their personnel staff.

I should be able to talk to twenty people at the same company and get the same policy and or procedure. When this doesn't happen it starts from the top and trinkle down. This is insane for this day and time. Makes you wonder what is...

I LOVE this branch. The look and the employees remind me of when banks had class and classic customer service. Everyone is polite and knowledgeable with great manners. It's great to deal with people vs. a bot or an app when it comes to something as personal as my money. The famous person that was almost arrested should have known... most people don't know what he looks like vs. the ACTUAL stars in his movie and no matter what colornyou are...you DON'T pass a note to a teller without scaring somebody. (Duhhh! and I'm black so know what profiling feels like. ) Please keep this branch open since Howell Mill has reduced their services and is a less...

Customer Service is simply a title stuck to people. The people who answer the phones at the 800# can't even release simple authorization holds that the merchant isn't going to collect. One agent lies and says the authorization was going to expire another says oh I don't know why they told you that. Once this is over I'm gonna Ng to another company. I've dealt with pay card services IE NetSpend, Tsys that provide better service to their customers. BOA simply wants to take your money and they protect the merchants they do not even come to bat for the people who put their money into their banks. More like...