West Paces Ace Hardware — Local services in Atlanta

In response to the Owner of West Paces Ace Hardware comments:

1/11/2022: I brought back 3 items I had purchased for me, still in the bag and with tag on and don’t want the money back. All worth $31.00. There is your discount + change.

What an exaggeration and a lie! The time on the receipt shows 8:05pm and you are saying your staff member stayed until 8:37pm assisting me. No one spent more than 10 mins assisting me and I would call that the expected “customer service.” You had your staff (all very kind by the way) working late because they were getting the store ready for the holiday special you had the next day, so they were not there late because of me, they stated so. I wanted to return the items right away so that you would have them for your holiday sale event.

I never caused a scene, but you most certainly did. Your own employees and customers are witnesses. You followed me as I was exiting the store and asked me to stop bad mouthing you, which I did not. You did that to yourself with your horrible behavior. You need professional help.

1/10/202: The owner of West Paces Ace Hardware is so RUDE and unprofessional. The staff lacks training. Beware! If you purchase something make sure it is a final purchase or expect to be insulted and berated in front of other customers for returning it, even though you asked about their return policy prior to purchasing the items and the staff told you that you would receive a full refund, no problem; even though you told them you might have to return the items if they did not work out and the staff agreed to give you a full refund. There is no sign anywhere in the store warning customers about their return policy by the way. So when you are returning an item, unless you comply with the owner's request to pay for the transaction fee that he said he would incur if you used your credit card at the time of purchase, expect the owner to escort you out of the store and tell his employees that you are not welcome there (that's what happened to me). This is a poorly...

This may not be the norm, but I had a terrible experience with this particular store. Went in to buy a piece of cut plexiglass (20"x20"). They took out a giant piece of plexiglass and cut my piece from it. I asked if they planned on charging me for the original piece or just the 20"x20" section, and they said my section would be $16.99. Sounds good.

When I got to the register and I was being rung up for $16.99, the owner came by and said that's not correct and that I need to buy the original piece (~$35)! The problem seemed to result from a serious disconnect between the owner and the employees, which ultimately falls on poor management skills by the owner.

Just out of curiosity, I stopped by another Ace on my way home and they said they would have cut my piece for ~$12. I even called their other store in Decatur (same owner) and they said that a 20"x20" plexiglass would cost me $14.99. When I called the store that I bought it from and talked to the owner he spoke with a condescending tone and actually hung up on me. Aaarrrrggg ... worst managerial/business sense ever.

Anyone need a picture framed? I almost have enough extra plexiglass to frame TWO more...

Before the big box stores where you're now pointed in a direction to find something on your own, remember the old days of the corner hardware where you could get service? Where they found things for you? Who would recommend a piece of hardware and if it was a gadget, showed you how it worked? Give you solid advice? Well thank goodness it still exists. It's called Ace Hardware and one of the best I've found is West Paces Ace Hardware. I've been there a number of times and never got less than excellent service and good, solid products at a reasonable price. Today one of their young guys changed three batteries in key fobs for me in just a few minutes that would have taken me a weekend of cussing and dropping parts and I only got charged for the batteries. They also have a handyman service if you need something installed or repaired. Go see them, and the nice young guy who may wait on you is the owner. His name is Mike. You'll like him and his team, his products and his prices. If you have some years on you as I do you'll be reminded of...