Appliance Mart — Local services in Atlantic Beach

We walked in to get a used washer/dryer set and were immediately met with an offer for two machines that looked new enough and at a very reasonable price. The woman who was working there was helpful and seemed to really get us through the buying process as quickly and efficiently as possible. We now know why.

The problem with this place is that they use 3rd party contracting for delivery and setup as well as any repairs you may need done. It turned out that the reason we were brought through the sale so quickly is that our washing machine we were recommended leaked and shot water out of the back basically flooding our laundry room on the FIRST TIME WE USED IT!!!

After calling the store we were once again informed that the third party contractors who do the repairs would contact us to schedule a service appointment. After waiting more than a week to hear from them, we were informed that we could not have repairs done to our machine and we would have to schedule the contractors who brought the machines to our house to come and pick them up and then they would be replaced.

Due to our thrifty spending we were informed that our machines we had bought are not of equal value to any of the remaining machines they had in stock and we would now be forced to pay the difference in order to get a matching washer/dryer set. That was over a week ago and we have net received any kind of response regarding a potential pick up and new deliver date.

It has been 2 weeks since we bought our machines and have not done one load of laundry in them and are now being asked to pay more money after being scammed into a leaky washing machine on the initial purchase and having to network the logistics of a repair ourselves all WHILE UNDER A ONE YEAR WARRANTY!!!!

Do not buy anything from this place. While you think you may be saving some $ up front, the potential time and headache that a small issue with your purchase could bring makes this a bed decision every time.

Go to an actual appliance store or even trust someone on CL who has a working one they can show you, because this place does not understand customer service or business logistics and will "take you to the cleaners" literally in order for you to do your laundry.

We spent $400 on two machines almost 3 weeks ago and have had them sitting in our laundry room since. Customer service and loyalty do not exist here. I always try to support local businesses when I can, but in this case I made a mistake and do not want others to have to go through this hassle of dealing with...

The service and employees at Appliance Mart are definitely its plus as they are prompt and courteous, however the quality control of this company leaves much to be desired. I purchased a Fridgidare dryer from Appliance Mart on 1/17/17. It was promptly delivered the next day by Gil and his partner. It did not occur to me there may be a problem when Gil tested the machine and it only ran for 10 seconds before shutting off. He said he didn't know the settings so I figured he had it on a sensor setting and since there was not wet laundry in the machine it simply shut off. I too had this issue the first time I used the dryer and thought I was just unfamiliar with the settings as it would eventually run after turning it off and back on several times. After a couple of days of the same issues I called for service on 1/21/17. I spoke with James in their service center on several occasions. He said they were ordering parts. On 1/27 Ray called and said they would be delivering a different dryer that he "tested and tested and tested again" to make sure there were no issues. They delivered this dryer, an Electrolux, on the 27th. Once installed, it was noticed that the door didn't stay closed. They would schedule service and I would keep the door closed with duct tape until it could be fixed. On 1/31 James came to fix the drier. He took the door apart and determined the latch was broken & he would have to order the part. On February 1st they delivered yet another dryer, this time a Kenmore. Today is February 8th and I'm hoping I don't have another dud, as when the timer goes off the clothes are still damp. Needless to say, I'm over it and will just continue re-starting the drying cycle. At this point I'm concerned whether my warranty starts the day they delivered the last working dryer (the 31st) or the day they delivered the first non-working dryer (the 18th). I am hoping for the best yet expecting the worse. I really don't have time for this, so next time I will simply purchase a new appliance rather than dealing with...

Terrible, shifty, not honest. I visited the store and met Ray. He appeared to be nice, knowledgeable, and honest. Purchased 3 sets of stoves and fridges for my rental properties located in Hawthorne Florida. Ray stated that if we paid for delivery his people would exchange any items that had problems. We paid 250.00 for delivery. The appliances were not delivered on the correct day. His delivery people damaged my items, and were running behind. This was very inconvenient but I let it slide. Things happen. I CANNOT LET WHAT FOLLOWED SLIDE. 2 of the 3 stoves did not work when we plugged them in. Interesting for fully tested appliances. Just answered another phone call from a tenant stating their refrigerator does not work. Yes - 2 out of 3 of both the stoves and refrigerators have broken. Hummm - Fully tested? Again things happen. I would like to tell you that Ray and Appliance Mart stood behind their products and service. But sadly I cannot. Ray told me that because the delivery was so far from the store that he could not, and would not exchange the items as promised. I could bring the items back for exchange. But he could not deliver. Interesting - Why would I pay 250.00 for a late delivery? If not to assure that if I had a problem it would be handled. In fairness Ray states that is not how he heard our conversation. And he I am quoting " is just an employee, and would lose his job if he took care of the problem". Bottom Line - Life is to short to deal with shifty people. I have paid out of pocket for repairs on all of the items. Don't want to risk having to fix more unreliable appliances from Appliance Mart. If I have anymore issues I may pull all of the items, and trash them. I hope that I saved anyone who even thinks of shopping or trusting Ray and Appliance Mart time and money. Both he and the company he works for are...