Stitches and Screens — Local services in Atlantic Beach

First off, I didn't have much issue with the customer service, nevertheless I felt cheated. I asked for the price for 2 dozens t-shirts, I was told $230.00 but if I'd do 3 dozens it would only cost $270.00. I asked my wife to call around town and get a few estimates. Stitches and Screens and one other company had the best prices (btw they told my wife the same price they told me: 24 for $230 and 36 for $270). I know a good deal when I see one, so I said put me down for 3 dozens. After a couple of mock ups, I was ready to order, they printed me an invoice sheet that said $430.00 for 3 dozens I asked how come? They told me they had to add this fee, that fee....etc. I said you know what I can't afford this price at the moment, just make 18 t-shirts. They priced it at $238.00. I was not happy about that, but I was pressed for time so I went on with the transaction. My partner deposited $100.00, they sent him an email saying the balance is $170.00. When I went to pick the t-shirts up, the final bill read $180+. That wasn't the only shock, the quality of the prints was very poor, they looked like they've been worn and washed about a hundred time, they were dingy. The lady explained to me that they didn't use a base color under the gold one because apparently I was working with a low budget; really? I was given the regular price, then the boosted price and they still overcharged me for one color. They even even tried to charge me for their lack of attention to details. The one thing positive about that transaction was the turn around time. I guess you don't need a lot time to produce low quality work. All in all, I was very disappointed with the product. I don't like to write negative reviews about businesses because I am small business owner myself, but this was a terrible experience. Now, No one in my crew wants to wear the t-shirts for the convention that we are a part of, I'm stucked with 18 ugly t-shirts and I lost some capital....

I placed a small order with Stitches & Screens back in 2014 and my experience was so impressive that I quickly shifted all of my printing and apparel business over to them. They have been doing all of our screen printing, embroidery, tagging, etc.. ever since. It was their customer service that immediately struck me - you can tell that they really care about helping their clients put out the best products on time. You can tell that they love what they do, they get excited every time I send them over a design - I love that! They have specialists in every area of the business and have helped me so much over the years with bringing my ideas to market. The owners Bill and Linda are awesome people - if you just tell them what you are looking for they will make it happen and be up front and honest always! If there was a sixth star on this...

Automated customer "service" has become the norm for many businesses EXCEPT for this sweet family-owned local company. I stumbled upon Stitches & Screens one morning I was about to embark on a 2-hr drive to Orlando to visit a facility that offered similar services. From the moment I called, the service I have received notably by Megan has been nothing short of exceptional. Her communication response rate is impeccable. She went above and beyond to ensure that my first order was "underpromising and overdelivering." So glad I picked up the phone that morning and found this local company I can partner up with for my business needs. Supporting local is important! Great customer service begets loyalty. Thank you team at...