O'Reilly Auto Parts — Local services in Attalla

am writing to express my dissatisfaction with the service I received on 9/15/25 approximately 5:30 p.m. at your 723 Gilbert Ferry rd se attalla store. I visited the store to purchase an alternator for a 2014 Kia base model with a standard ignition, and I stressed this detail to the clerk multiple times, explaining that the car's engine does not automatically shut off at stops. Despite these clear instructions, I was given the wrong alternator. When I returned to the store and asked to speak with a manager to resolve the issue, I was told that no supervisor was available. The staff then located the correct part at another store but informed me it would cost an additional $140, a charge I believe is unreasonable given the initial error. The combination of incorrect product advice, the inability to resolve an issue with a manager, and the proposed extra cost for an error that was not mine has left me deeply disappointed. I am requesting a resolution that acknowledges the inconvenience and expense this error has caused. I have attached a copy of my receipt for your review. Thank you for your attention to this matter. I look forward to your prompt...

I just left this establishment and the young man asked a friend of mine (female) and myself how could he help us. We needed a headlight and we just stood at the counter. I heard him say a number and then say something to his coworker “ MANAGER-own up to your position.” Coworker then replied “I’m not the manger.”

I asked my friend, “Who’s getting the light? Are we supposed to get it?” “She then replied “I guess so?” I said well at least we know that this isn’t Lincoln nor Anniston they would’ve gotten it for us.” Then the man said it’s down on the right 9006. I started walking down there and I thought about it and I said nope let me take my money to Auto Zone or Advance Auto Parts, but I ended up going to Walmart. There was a worker in the Tire Lube Express name David offered to even put the headlight in for us, but just so happen the car vehicle was somewhere else. I would advise anyone to shop here that’s a woman nor aware of the...

Went in to get battery checked.Had been having problems with it.The person I spoke with was very respectful friendly and very helpful.He checked battery and found it to be bad.Ryan sold me a battery and installed it.Didn't take long for him to sale and install battery.I was pleased with the whole process.If you need any parts r battery go see Ryan.He'll take care of your problem with your car r truck.I I had any problems I would go back to that location.How people r treated and knowledge of of job makes it worth visiting this location.Thanks Ryan for your work and being so respectful.Give that man a...