Lambco Appliance — Local services in Attleboro

I hoped to support a local business rather than a big box store, but will not make that mistake again. I wish I could Lambco zero stars. They installed my new washing machine incorrectly, resulting in flooding of my basement the first time the washer was used, resulting in damage to many items throughout the basement. I am disabled and it was extremely difficult and painful for me to do any of the clean up. They were aware of this but unwilling to offer any assistance. They were also unable/unwilling to send a tech to hook up the washer correctly for days because their service man was working on the Cape. (Just ONE service man?!) Even then, they refused to give me a specific time, but wanted to give me a morning or afternoon WINDOW of time; Not acceptable given the circumstances of them being at fault, and considering all the damage done to my belongings and incredible amount of cleanup I had to deal with. You would think they would make at least a LITTLE effort to make things right. They told me ALL service people schedule windows of time and that I was being unreadonable expecting a specific appt time! Their fix when they DID come was to zip tie a longer drain hose to a faucet of a sink for the hose to drain into...making the faucet unusable for much else.

During the INITIAL installation, the delivery boys (in no way were they technicians!) left debris in my driveway, asked me to move things while they stood by and watched. (I have no use of one of my hands) they left screws, tape, zip ties, etc strewn all over the floor, and took what seemed to be personal cell phone calls throughout the delivery. They spoke a language other than English throughout the delivery...to each other, on the phone, and laughing all the while. Very disrespectful. The office now won't answer calls about compensation for damages to a rug, a bed headboard and footboard, artwork, etc. from the flooding. They keep putting me on hold and don't come back to the phone or they hsng up!! I've never seen anything like this! My mother scheduled service with them shortly after this issue and her appt was cancelled because their service man quit without notice! Can't blame him! Please read reviews about L ambco appliance on the many sites and apps that have them...there are a LOT of unhappy customers of theirs out there! (Although the owner told me in sll his years of business he's never had such issues)...Online reviews say differently. Save yourself a lot of headaches...listen to the reviews and...

I purchase a refrigerator from Lambco in 2013. I contacted them to have a repair man look at it as my freezer was very loud and accumulating frost inside. When he came he spent about a 1/2 hour looking at the refrigerator. He mentioned it "could" be the defroster but he would have to remove the freezer door to take out the shelves to look at it. I offered to empty the freezer shelves, but he decided not to explore any further. He left with telling me I should probably look into purchasing another refrigerator as it could be expensive replacing the defroster. He would have someone call me with an estimate in a few days. I contacted Lambco for a call back as I had a few questions regarding my warranty, no call back. I had another appliance man come in who diagnosed it by using onboard diagnostic checks. The issue was a plugged drain valve. The repair man from Lambco never looked at the onboard diagnostic checks. He made a guess that would have been costly to fix as well as incorrect, for this I paid $129.00. I will not purchase from Lambco in future or refer them. If an appliance store tells you they stand behind their product while selling it to you, they should when you call them...

Pre-pandemic, Lambco had a decent selection and as always it is good to support local businesses. I purchased 4 kitchen appliances for my new home. My mistake was to purchase the extended warranty that cost $600. When TWO of my Kitchen aid appliances that were less than 1 1/2 years old stopped working the same week,I had to reach out for repair. I had to place 4 phone calls to get a repair date on the second appliance I called on. Twice they said the info was being routed and when I did not hear from anyone, I was forced to followup only to find out that nothing had been done with my request for service. The hold times are ridiculous and the people on the phone have a difficult time understanding the English language.

When I called Lambco to tell them of my experience, John could not have been anymore dismissive of my legitimate complaints. I honestly think once the sale is done on their end they really don't show any concern for the customer. I will be in no rush to shop locally with them again. I also suggest to anyone, there are quite a few warranty companies on line that offer great coverage and chances are they will run their operation a whole lot better than New...