I went here about two months ago to shop for a new mattress. Before, I had gone to a large mattress store chain and had a salesman try hard to sell me a mattress that was little better than a $1200 piece of plywood. So when I read about Mattress By Appointment and saw the heap-ton of good reviews, I was anxious for a better experience. I wasn't disappointed.
Nick was the ideal salesman: no pressure, no tricks, just informative and willing to work with my needs. He asked for a price range and guided me to what he had, letting me know up-front if a mattress was outside of the range I told him. He was highly knowledgeable about any mattress that I tried. He's also realistic: when I mentioned that I hoped a new mattress would help with my hip pain, he politely said that a mattress may not fix all of my problems. He also let me know that it takes several weeks to adjust to any mattress, which proved true after I bought one. I stayed well beyond the 30-minute appointment time trying out mattresses, and he didn't complain at all.
He freely told me about their return policy and that they do deliver mattresses within the area, as well. When delivery time came, he and his wife were the ones to personally deliver it to my house. Not surprisingly, the delivery service was excellent, too.
Overall, I couldn't imagine a better mattress-shopping experience. In a way, I feel bad that I won't need a mattress for 10 years and that I likely won't get to shop with Nick again. Every salesman should be as...
Read moreI purchased a bed from Nick's when he first opened his inaugural store six years ago. Recently, I reached out to him again, and on both occasions, he has been remarkably fair in his pricing and swift in his deliveries. Nick goes above and beyond to ensure customer satisfaction. You're hard-pressed to find this level of service with other competitors. Nick isn't just a diligent entrepreneur who consistently delivers on his promises, but he's also genuinely pleasant to interact with.
One aspect often overlooked after purchasing a bed is the trifecta of shipping, delivery, and communication. In all these areas, Nick truly stands out. He kept me continually informed about the shipment and ensured prompt scheduling. While big box stores might leave you feeling detached, with Nick, you get a direct line of communication. You can text him, and he responds swiftly. He keeps you in the loop, ensuring everything unfolds seamlessly. The whole process with Nick is just so effortless and commendable.
There's no mystery as to why he boasts a five-star rating across all his locations. Truly, Nick is the...
Read moreThis is my third time buying a mattress and frame from Nick, and every single time his service has been amazing. Nick is very kind, honest, friendly, accommodating and does not pressure you! All of the interactions I've had with Nick have all been great.
Nick offers so many deals and interest free financing. I was able to qualify for the 12 months interest free financing, and the entire process was so fast and simple.
When we walked in, he greeted us in a friendly manner and remembered our preference in mattresses. He showed us the different options and let us try the beds without rushing or pressuring us. He gave us a great deal on the mattress and frame. We even got a free full size mattress protector for being repeat customers.
I recommend anyone looking for a mattress to visit Nick, his business is local and he's great at communicating with you,...
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