University Ace Hardware — Local services in Auburn

I was expecting a sleepy little hardware store, but boy was I wrong! This place had staff everywhere and definitely an energetic vibe to it. I didn't walk 5 ft through the door before someone asked me if I needed help and quickly pointed me to where I needed to go.

For this trip, I was specifically looking for a duplicate key. I had been to a couple of big box stores whose automated key making machines didn't have the blank that I needed. In fact, the machine at Ace said that there wasn't a match either, but the gentleman that helped me search for something that was very close. He ended up finding something and making a key for me and sure enough, it worked like a champ!

I highly recommend visiting this store. The aisles seem to be well stocked and the service received by the employees is...

I have shopped at this store frequently and always appreciated the great customer service and have spent many hundreds of dollars there. So I was shocked and disappointed today when I attempted to return two bbq grill grates that I purchased 3/12/24 for 17.99 each but did not fit my grill and was informed I could not return them because they were final clearance. This information was not on the items or the clearance display or the receipt and was not pointed out at time of purchase. I said I would be happy to accept a store credit but even this was denied. While I had planned to make other purchases I left without purchasing anything and I will sadly discontinue shopping at Ace in Auburn as a 37.98 cent purchase was worth more to this manager than the satisfaction for a...

I cannot say enough good about the small engine shop at University Ace Hardware. I have a Honda water pump that I stupidly let freeze this past winter. I've been to no less than five other small engine shops in the area and nobody would touch it. University Ace small engine shop took it in without thinking twice. They were so apologetic when a part was backordered. They put you in a text system that keeps you updated anytime there is a chance with your repair. I can't say enough good about them and I'm exceptionally grateful to them for repairing this water pump. Northern Tool sold it but they wouldn't service. I learned that lesson the hard way but am grateful to University Ace Hardware for repairing my investment! ...