GameStop — Local services in Augusta

My experiences with this particular store have been subpar at best. Customer service associates are consistently uninterested in what the consumer is doing/if they are ready to check out. Last evening, my nephew waited for 15 minutes while 1 associates at the counter did not even make eye contact with him, the other associate was attempting to help a customer. Upon being helped, my nephew was told he needed an ID for his purchase. I brought in 2 forms of government ID, one was a photo id (drivers which exp 1 month ago) the other a paper license certifying that i had indeed applied for a new license. The two associates looked back and forth to each other, one sheepishly told me he couldn't accept it.... I explained the situation and jokingly pointed out, that's clearly me, DOB matches on current paper license and expired photo... They exchanged looks again, looking really puzzled and just kind of said no. Wow. So 25 minutes for....... Poorly trained employees, terrible time management skills but great location and great inventory. Really, get it together GameStop. We will not be returning not only due to the employees poor judgment but also because you hurt my...

So I came here on a Friday December 18 I can asking for a PlayStation 5 Guy told me that they would have them in December 19 and that I can order one to come to my house I would so excited so I drove all the way down from Casco To buy one well I walked in just about five minutes ago and I asked him to order me one to come to the house and they said that they were only selling them yesterday so now you can understand what I couldn’t believe that this was happening I would not go to the store they will say anything for you to come in and help to buy other things and if they promise you anything don’t believe it!!!! I also called and they said I could order One If I came all the way down here and ordered it at their store. Really thought it was a guarantee

PS I also buy PlayStation five games because the guy said that they would be in today now I have games that I...

I came in today and bought a PlayStation camera. Out of all the packages only 1 had a stand included in the package. The stand very clearly doesn’t belong to this camera. I bought the round version that requires the “clip on” mount and it came with a square mount for the other version of camera. I set up an account to also pay for insurance on the device. When I called I was told there was no account on file and that there wasn’t a manager that could help me. I was just told to just come in and see what they can do. The drive is over an hour from me and I’d rather not drive that far AGAIN to either get a refund or just be told there’s nothing they can do. They refused to look up my receipt that I have, or to look into my account since it wasn’t a pro account. Very disappointed!!...