Macy's — Local services in Augusta

This is a complaint about Macy's corporate furniture customer service, not my specific local store.

Never buy furniture from Macy's! After months of delays, I finally received notice that the local distribution warehouse had received my order from the manufacturer and I'd be contacted soon to schedule delivery. I also confirmed this at my local Macy's furnitureshowroom. After 6 weeks I received another email postponing delivery 4 months. Thats when I called customer service. I informed the rep that I had visited my local Macy's furniture showroom, the showroom rep confirmed the order had been received at the distribution center. The customer service rep stated that there are no Macy's furniture showrooms, that Macy's doesn't make furniture, and that I had not been updated with this information. I guess Macy's customer service policy is to just call customers liars. When I restated that this was information I had received, the rep said, "Well I guess you know more about our process than I do." This is atrocious service. I have been a Macy's customer my entire adult life. It's bad corporate customer service that hurts local stores. I feel bad for my local store who provides great service only to have customers driven away by people like this. The rep on the phone was more than happy to cancel the order. Had no desire to provide a service or keep a sale. This why Macy stores are closing all over the country. Its not the economy, it's who you use for...

The store is nice but the employees on the lower level apparently have an issue with ringing people up. After standing in line at a register accompanied by NOBODY we walked over to the customer service desk where three employees stood doing absolutely nothing. They rang us up any ways while explaining to us that it wasn't there job to do so and openly complaining about customers coming there to check out and how they must not be able to read. Sooooo.... You're telling me you're standing behind fully functional register doing NOTHING while people are standing in line at check out registers that don't even have a cashier present? I don't appreciate whiney employees telling me it's not there job to do something. ITS YOUR JOB TO ASSIST CUSTOMERS, PERIOD. At the very least, one of the three of them standing there doing absolutely nothing could go to one of the unattended registers and check people out. I don't need lip and snotty attitudes from some little service desk clerk. If you would staff your registers, then people wouldn't come there to check out to begin with. You won't have to worry with servicing me again, cause I...

Today I had a return from an on line order. I really like that you can return items that don’t fit at the store instead of shipping back. I waited my turn today. Usually I’m an invisible person and ignored. But today was such a blessing. The staff member addressed me and said she would be right with me while still connected with the customer in front of her. Well it was my turn and as usual a customer acted like I didn’t exist and wanted the staff member to solve her problem without even thinking of me. It’s been my experience everywhere that the staff member ignores me and seeks out what the other needs but today was different. She kindly told the customer that she would be glad to help her when she completed my transaction. Also for some reason I could not bring up my receipt on my phone but it was no problem. I just had to use my Macy’s card and she brought it up perfectly. The staff member made eye contact with me and kindly told me to have a pleasant day. I actually felt cared about. I can’t remember the last time I actually felt care about in a store. Thank you Macy’s. She’s a keeper!!!!! Macy’s Augusta Mall,...