Charleys Cheesesteaks — Restaurant in Augusta

I work at the Augusta Mall and Charlie's has been my favorite place to eat since they opened there. The food is great but lately the service has been horrible. It is so slow. Today when I went, there was one girl up front, one guy cooking and at least one girl in back. I know this because she stuck her head out and looked at the line then went back into the back. There was one person waiting for her food. One person in front of me and several behind me. If took over 5 minutes for me to even place my order. Then over 15 minutes for me to get my order. The lady who was in front of me was still waiting on her order. Her little girl was complaining that she was hungry. I only had 30 minutes for lunch. By the time I got back with my meal, I had less then 10 minutes to eat and didn't have time to eat it all. It's really ridiculous. The service there used to be good, but not anymore. Something should be done or they are really going to...

I mean, they've been around by the skin of their teeth. EVERY time I come by they are goofing around. They all seem to be on break instead of actually working. I stood at the register for several minutes before anyone stepped away from their conversation long enough to take my order. The other day they were open and didn't even have INGREDIENTS to make anything besides meat on bread. No other add ons. Employee retention is at 0% from the looks of it. Sandwiches come out about 15-20 min after ordering, not even exaggerating here. Idk about NOW but a year ago a ROACH crawled over the topping bar. This was back when they let you choose the toppings after the meat was prepared. Now you order your toppings at the register so I haven't been near the topping area to see since. The only reason I come by VERY rarely is when I'm picking up food for someone else. And I'm sure to warn them...

My daughter and I ordered two sandwiches and were handed a piece of paper with a hand written order number on it but no actual receipt. We received our sandwiches within about 6 or 7 minutes but then realized one of the sandwiches was incorrect. My 14 year old daughter walked back up to see if maybe they had placed the wrong box in our bag but was yelled at by a disgruntled employee making sandwiches who stated “YOU MUST HAVE ORDERED IT WRONG.” Bless her heart. Another employee took her sandwich and added buffalo sauce and gave it back to her, but unfortunately this didn’t resolve the issue as the entire sandwich was completely different than what she ordered A friend was able to walk back up to ask for the correct sandwich again and they...