Marc Jacobs - Chicago Premium Outlets — Local services in Aurora Township

I went to that store for the first time on Nov 7 and my sister and I meet this wonderful friendly sale person name Utlman and helped us with anything we needed on that day. I myself a retired customer service agent and truly appreciated a nice gesture from the sale person like Utlman. He mentioned to us that black friday and approaching and he will be happy to help us if we needed anything. I just have a surgery last week and i’m will not be able to visit the store for black friday so I texted Utlman and told him all the bags that I would like to purchase and he helped me again and making sure that everything I ordered will be nicely pack and mailing it to me. I’m expecting to received the package next week . He also made sure i get a copy of my receipt through my email and text. I really appreciated everything he had done for me and i don’t have to worry about shopping during during black Friday. He deserve to be promoted. A very happy...

Walked into an empty store no other customers around so all eyes were on my mom and me while we browsed around. The sales associate was staring my autistic son down to the point where I felt uncomfortable. Some people are not taught not to stare at people with disabilities and it really shows. I’ve purchased a couple bags before at this location and today I had to stop myself from getting a bag because of the shopping experience I had. Items I’d touch I was told the price of without me even asking as if I couldn’t afford it. Midway through the store I had to stop and process what was going on so I looked at my mom and told her “they are watching us every move so I’m definitely not buying anything” after taking a second look at a bag I really wanted. Overall, a nice store but sale associates need improvement. Visited on Saturday August 2nd...

Came here today, 5/30 around 1215pm and there was only one young lady working with glasses. She never greeted me and I actually had to let myself (and the other customers waiting) in the store because she never acknowledged 3 customers standing there.

I looked at a purse and she never came to greet me or asked if I needed assistance. I asked her the price of the purse and she just told me she thought it was $175.

As I watched her and walk another customer out of the store, I decided I wanted to purchase the bag. I walked up to the counter to ask to purchase the purse and she cashed me out but treated me differently than her other customer. Unsure if it was because of my ethnicity or if she was just in a bad mood.

I ended up purchasing the bag but I’d never recommend this store to anyone. Customer service...