University of Colorado Anschutz School of Medicine — Local services in Aurora

The actual care providers for this company are great. However the billing department is a complete nightmare. In 2017 they over charged me by over $1800. When I called to explain there was a mistake (as I had already exceeded by $12k out of pocket max) Kevin that answered the phone got an attitude with me. After multiple calls explaining to them that they were sending the claim to my insurance under the wrong name I had to get the director of the billing department involved. In this time they were also threatening to send my account to collections as the bill was past due. When I reported them to the USPS for mail fraud they finally stopped sending me bills and that is when the director called me. If they would have listened to me the first time or just done their jobs correctly they would have been paid months ago by my insurance just like all the other care providers. But instead I had to spend hours on the phone with them explaining why their IT system was doing what is was doing and what they needed to do to get paid.

Then this year my wife went in to see someone about her anxiety and all she did was speak with a Dr. No tests, no labs, no anything. They charged us almost $300 for the visit (over $300 before the insurance discount). When I called to get details around why this Dr visit was so much (almost all other planned Dr. visits have cost around $100-140) they could not explain why this was so much more. I requested that they send me a detailed bill of why this was so much before I would pay this amount and they never did. I called and requested again and they still did not provide. Since they did not provide what I was asking for I did not pay the bill. They then sent the account to collections. When I called about this they said they could not do anything once it was in collections. I asked to speak to the manager and it just went to VM. I left my contact information and but she never reached out to me. I then contacted the BBB to file a complaint. Once they were contacted by the BBB they went back and reviewed the call records in which indeed I did ask for more details before I was going to pay the bill. They then somehow magically removed the account from collections and placed it on hold pending more information. I went ahead and paid it so that they didn't screw it up again and ding my wife's credit again.

We will miss the people that actually give the care at their facilities but I am done dealing with their completely inept, rude, and borderline fraudulent...

I was suppose to have a simple emergency procedure performed. Come to find out after this procedure is not recommended to do while the patient is awake because of the pain and emotional trauma that comes with this kind of procedure. I was released less than an hour after the procedure following a nine hour stay there in total but was given nothing to eat or drink before leaving in the middle of a blizzard. We were told no after care nor was I warned that the meds given to me would make me incredibly nauseous. Ten minutes later while my husband was attempting to dig out our snowed in car I am throwing up/dry heaving endlessly from taking the meds they gave me on an empty stomach. I asked the security guards if I could enter to get some crackers to help my stomach as we our vehicle stuck, we were from out of state and we were unsure if we would even be able to find somewhere to stop and get something for me to eat as it was 11 pm in the middle of a blizzard that had shut down the city. The security guard was very nasty about telling me no even as he watched me throw up. I only received one follow up call and it was to tell me my lab results, no follow up with my care from this procedure was given. I was having some physical issues still three weeks after this traumatic incident, after my calls to the hospital and "care team" went unanswered I went to a second doctor. They found that they had botched my procedure and I was at huge risk for infection and complications as a result. I had to have a second procedure done that was nothing like the traumatic procedure I endured at CU, after receiving proper care I was shocked and mad at the terrible care and treatment I'd been given at CU even more so. Even worse I am still stuck paying the full bill because of course they are still going to take every dime even though I ended up having to pay even more from my procedure to be done correctly elsewhere. I still have received no follow up for these issues and they even had the nerve to hassle me about setting up a payment plan for my bill. Please, save yourself your health, money and emotional well being and go to a...

Great doctor, ridiculous prices. I saw two doctors about the same knee issue, a few weeks apart. The 1st gave me less than 10 minutes and basically said come back when I need surgery and wouldn't order knee x-rays. Dr. Brakke of University of Colorado Medicine gave me more time and was much more interested in what was going on with me. She offered to x-ray my knees and went over the results. It was one of the best specialist visits I've ever had. She cares and it shows; my copay was well worth it. I wish I had gone someplace else to get the x-rays. I was charged more for the x-rays than I would have been charged at any of the other doctor's offices that I was considering. I wasn't able to find estimates for getting them associated with her, but I figured "how much more could it be, considering prices at several other places were consistent with each other." Not only were the x-rays far more expensive, I was charged a separate fee by the radiologist (billed by University of Colorado Medicine)! I'd go back to her, but wouldn't get any tests done there. The x-rays, which I got down hall from her, were charged...