GameStop — Local services in Austin

TL;DR: Nicole needs a raise for her patience and just general care for customers. I was just $3 short and she wasn’t bothered by me having to step away.

Let me preface this all by saying I am diagnosed with Asperger’s syndrome so I’m not the best with conversations always.

I was going through my junk mail when I saw my copy of Assassin’s Creed Shadows was available, panicking and realizing my mistake I called the store. I spoke with Kevin, he’s an absolutely amazing guy, he said even though I was almost a week late he’d still honour my deposit on the copy so I made my way down here from my place up in Georgetown…

Nicole helped me out today, I came in not knowing how much of a deposit I put on the game, to be honest I remembered paying for an assassins creed game but she looked it up for me and helped me remember that I had bought mirage that day (I still won’t touch AC Mirage because of the micro transactions.) I had placed a $5 bill on a hold on a game but it was only for 48 hours once 3/20 hit. I was way over deadline and she helped me out still so I’m thankful for that. She also let me take a good look at some of the PS5 controllers behind the counter.

Specifically, the “Glitched” skin caught my eye, it was between this one and one that was a sort of skyline of a city that looked really good. I didn’t get a picture of that one unfortunately.

Spent a little over $150 that day between the $70 game and the controller. I also had a 27 mile one way drive to go along with it but honestly I’m happy.

I’ve been coming here since at least 9/16/23… or at least that’s my oldest receipt from the store I have. Over the years I’ve been able to see their store change a lot. In terms of inventory, layout, consoles, and employees.

Nicole has definitely blew my expectations out of the water with how nice she was and just how welcomed she made me feel. Especially with my autism that’s not an easy feat. I don’t know if Nicole will see this but if you do: Thanks so much for helping with my confusion with the card and everything. My bank actually marked the charge as a suspicious payment so I had to call them afterwards to make them reactivate my card funnily enough but I’m so sorry for basically shutting your...

Its the Trash gamestop shop ever I found myself and their owner. They have literally no manner how to talk with their customer.. I went there to replace the game card and they yelling at me and told me get out here. And i was like what’s wrong with you can you please calm down, He shouted at me and tried to racist at me , the way he talked to me make me more depress.. I would recommmded please don’t ever buy from this store. Their people are trash .. please pruchase from online which you would cheaper then shop. They are here to steal your money and to scold you if you go and ask for help..! Worst service i ever found by this location.. please don’t go this place.. worst people in...

Went here yesterday with my hubby idk remember the guy’s name but he was young with blonde hair. He asked my husband if I needed help then turned to me to ask the same thing. I politely told him I was with my husband. He caught an attitude “ok didn’t know who was with who.” I asked him if they had RDR 1 and he stated that it was an old game and we started discussing the variations between them. He was a little aggressive when it came to staying my opinions on the graphics “I DONT CARE ABOUT GRAPHICS!” raising his voice so others could hear. You can state your opinion without shouting towards people you don’t know about a video game, maybe pick up some customer service...