GameStop — Local services in Austin

Horrible handling for Journey Together Release Date. I was 12th in line and I was supposed to get an ETB or 2 and the promo because the sign specifically said 2 SKU per person. Store opened at 11am, the worker let all the preorders to the front and then allowed them to get 2 SKU’s of EACH release product including blooming waters, meaning in total they had their preorder items AND they skipped the line AND got 2 of each of anything else they wanted. Employee kept going back and forth from the back to grab more product then to the front register and that took an insanely long time for each person in line. Keep in mind I was 12th in line and when it was my turn to go in they had nothing but sleeved boosters and it was 1PM. When I talked to the person working he said the assistant manager told him to just let the preorder people get what they want to get them out of the way so they leave faster? Even though the line was ongoing for 2-3 hours after opening. I think this was the only GameStop that handled this so poorly. I’ve never waited 2 hours AFTER opening to get product when I was 12th in line. I hope the manager fixes this...

Alex is easily the most abrasive, rude, impatient employee I have met since I moved to Austin. I came in, asked about a headset, they only had an elite version I asked to see the item to read the description because he did not know the differences between the regular and elite models. He lets out a huge sigh grabs a ladder gets the box and comes behind the counter and says "do you see it?" While holding the box. I ask if I could read the description on the back he says no. I asked why he said because I only asked to see the box. I was confused I said I would leave my cellphone keys and wallet on the table thinking he was worried about theft or something and he told me he didn't care he just wanted to get it back on the shelf because he said he knew I wasn't probably going to buy it. When I asked if there were regular models at other locations he printing a receipt shoved it into my hand and said good luck.

Alex I hope you have a better day. I come to your store to buy entertainment on my day off with my hard earned money. But in all honesty you do not belong working...

DON’T BUY AT THIS PLACE!

I’m giving 1 star only because I can’t give zero. The in-store employees were rude, careless, and completely unprofessional. They pushed me to buy items I clearly said I didn’t want, and when I refused, they gave me attitude and judgmental looks — extremely unprofessional behavior.

On top of that, during a product return, I handed them my ID and forgot to take it back. Yes, that’s partially my fault, but they have all my contact information from my membership. A simple call to let me know they still had my ID would have been the right thing to do. Instead, I realized two days later and had to call multiple times — no one ever answered.

When I finally drove back to the store, they made me wait 10 minutes just to open a drawer and hand it back — because they were busy chatting.

I’m completely disgusted and frustrated by this level of service. It shows zero respect for customers. I honestly don’t understand how people with that attitude work...