Macy's — Local services in Austin

One of my favorite stores to shop, specially when I’m shopping for my husband. IT just upsets me very much to see people who are supposed to be a attending ( a sales rep) as customers service being very RUDE, UGLY and in a way DESREPECTFUL to the customer. And yes I understand, we all have a bad day, we are still humans and trust me that’s the first think I keep in mind in this situations, but this person goes way far than that. Sunday 11/12 husband and I are shopping for men’s shoes at the Barton Creek mall (Austin). I notice this sales rep at the shoe department, Been rude and ugly to an elder person and husband, but ok we all have bad days. Then two no English speaking guys need it some help, obvies that the sales person Melvin couldn’t comunicate with them, I ask if I could help and the guys said yes, please. Well at this Point I really didn’t understood what’s Melvin’s problem, right away you can notice his upsetting reaction. So no luck getting what the guys need it, with a very ugly frown in his face and a very rude way offer an option which didn’t work, ask for a different shoes and he just respond, that was not available either, left everything on top of the counter and walked. The guys ask what department I was, so if they need it more help they will come for my help, which I explain to them that husband an I were just shopping like them, kind of embarrassed, they said thank you for the help and apologized. So, husband and I still waiting for Melvin to help, waited for 5 to 8 minutes, saw him going around, us with the shoe on our hands kind of following him, but he just didn’t bother. At that point I got unhappy, ask other customer service rep if they can help me, they notice what was going on and apologized, the elder couple heard the situation and the lady approached us and stated that it wasn’t the first time Melvins behavior towards them, it had happen before. Ask for a manager, Megan at the time, explain her the situation and Assure me that his manager would be notified about the issue. I really hope some one pay attention to...

Worst customer service ever. Employees are standing around talking with other employees and dont bother to ask if you need help. The ones that are not talking, pretend to look busy and look the other way when they see you coming. The store was completely empty, not busy at all with customers, but plenty of employees standing around. I purchased a coat online, thinking it will be easy to just stop by and pick up before Christmas. Nope! My husband and I were downstairs looking for womens coats. After walking around, we finally stopped to asked. The lady in purses told us to go up the escalators and to the left, thats were customer service is. My husband and I saw the sign, customer service. After walking around in a circle following the sign that says customer service, we asked an employee and was informed they dont have a customer service! Why have a sign that points you to a place they dont have?! The so called "customer service" is located in pots and pans. When i received my coat that I bought online, i realized it was missing the belt. Im so glad i inspected it before i left. The employee told me he is not in charge of items purchased online, and we had to go downstairs and get a belt. Well, the jackets arent located downstairs, they are upstairs after we walked around downstairs trying to find that area. The guy was just trying to hurry up and get rid of us. Ive shopped at other Macys stores out of state, and this is the far worst place to shop if your looking for good...

Customer service here is nonexistent. I order a cologne and perfume gift set each year for me and my girl. I recieved a promo in the mail to receive a free gift bag and mini cologne set with purchase of a large bottle of cologne, but when I went into the store, the pink haired lady didn't know what I was talking about and was being so rude, awkward, and weird when I asked her if I could be shown colognes and gift sets. She just stood there and I had to ask her everytime for spray cards and she wouldn't even give us a sample or tell us anything about the colognes. I left and ordered the gift set online. upon receiving the shipments I never received any of the free gifts. I call customer service and they say they are sold out. Weird. I go back to the store and talk with the same pink haired lady and they have one of the gifts that was in promo but they refused to give me it. I talked with another customer service rep and they try to tell me a lie. Said they would ship it to me if it comes in stock even though it was marked as being delivered but was never in the shipment box but I know they were just lying out there mouths and not really wanting to help. Don't advertise something and then call your customers liars. I told the customer service rep I wouldn't come back and he just shrugged and acted happy. I knew they didn't care it's obvious businesses are just ripping people off this holiday season. Good luck with your...