JCPenney — Local services in Austin

Peyton was rude, refused to acknowledge me and gave away my purchase after saying they would hold the clothes til I came before closing to purchase.

I'm preparing for a trip with a specific dress code and spent a lot of time (over 2 hrs) trying on items and picking things out all over store. I still needed a few things and wanted to price compare/look at options so I took the full bag to counter and asked Peyton if they could hold the bag so I could purchase on my way out before closing because it was heavy. She said yes, got my name and took the bag. I came back at 745- she could see me through the glass, made eye contact, and then ignored me so I went upstairs and entered the open entrance and came downstairs to purchase my bag. Found her hiding by socks sitting on the floor. She said they put everything back and I could come back tomorrow. Hell no. What a waste of time and what unprofessional behavior. Why would I come back after being treated like that, especially when I was going to spend a lot of money and took so much time picking out so many items? Thanks a lot. Be aware, no one was very helpful today, and usually I've had good experiences, but this burned me...

This used to be a good store, but with the deterioration of JC Penny's financial condition and this mall in general, it is much worse now. Tonight I tried to run in 15 minutes before close and pickup 2 pairs of men's shorts. I have worn these exact St John's Bay hiking shorts for 10 years and knew exactly what size I needed. The website said they had 2 pair in stock.

Problem #1 was the door I parked near was locked 15 minutes before the 8:00 pm closing time. I hurried into a mall entrance and around to the Penny's entrance. I hurried downstairs to men's wear. I struggled to find the shorts and a nice sales lady helped me find the shorts rack. Problem #2: we found 0 pairs of the shorts I needed.

Just a bad shopping experience. I ordered online and probably won't try shopping there in person again for items like this that I already...

I’m extremely disappointed with the photoshoot experience here yesterday. Despite booking specifically for family Christmas photos, I was denied the advertised background and props that were the reason for scheduling. My 6-month-old daughter, who cannot sit up alone, was only allowed to take individual photos with that background, which was never my intent, and there was no assistance provided to engage her or manage the shoot during family photos.

The final images were poorly cropped, unflattering, and enhancements were unrelated to the holiday theme, yet I paid over $200 for this disappointing experience. As a first-time mom with limited free time, I expected better from JCPenney. I cannot recommend their photo services and hope corporate addresses these serious...