Michaels — Local services in Austin

I love exploring Michael's but this particular location is extremely limited in what items they sell and seem to be "out of stock" too often with the employees clueless as to when the item(s) will be back in the store. Don't get me wrong, the regular staff is very nice and helpful when you can track them down. I think they are either understaffed or are assigned to be in a specific role for the day, leaving customers in the cold. I have encountered a couple employees (one in framing one restocking shelves) who seemed to care very little about the customer experience. Maybe it's a lack of pride in their work and not the job of their dreams. But this is a craft store, so maybe they could use their imaginations to turn their work into something they enjoy doing...or move on! Most of us have to work; it is a part of life and we owe the best we can possibly give to those who employee us. It's a manner of honor and respect. Ok, off my soap box and...

I took a large photograph to get framed and they damaged it. To cover themselves, at pick-up when I brought it to their attention, I was told that the manager placed a note that there was damage not previously noticed at drop-off.

There was no damage. The photographer took great care with packaging. I know because I was there when he did it. Also, Michael's takes a photo of the artwork when you drop it off. There was no way this would have been missed. Very disappointed at such lack of responsibility and accountability. I had to reach out to the photographer and pay for a replacement photograph.

Also, with the other photograph they framed, they mismeasured and placed it in a frame that was too small. This made the photograph look wrinkled inside the frame. I had to take it to the Brodie location for them to fix.

Avoid this Michael's for framing. Go to the Brodie location. Very...

03/07/25 around 8:07PM, male cashier with short, dark hair and dark-framed glasses, wearing a name tag with no name on it, was extremely rude. I read the sign on the door 40% off any one regular priced item, I admit I should’ve read it closer to see that I had to pull it the coupon myself on the website but I didn’t notice. So I go up to the register and wait for the cashier, who seems annoyed that I didn’t use the self-check out. I ask him for the coupon and he tells me I have to pull it up, so I ask him how to do that and he walks me through it with a bad attitude and then when I am paying, he flings the bag with my purchase onto the counter. I get customer service is hard, but maybe don’t do it if you don’t have the...