YMCA at ACRC — Local services in Austin

I’ve paid for a family membership close to 5 years. I’ve always enjoyed the y, then the pandemic hit. I had a tough call, they had just built the new facility but financial hard times were coming, but I made the tough call and kept my membership to help the community during these tuff times. I didn’t want Austin to loose more and more stuff. I’ve tried to cancel my membership a couple times cause I had lost my job and money was getting tight, but thankfully to the ymca they make it more challenging then it needs to be to cancel memberships. So I’ve seen no honor from the place I have donated to the last couple years, cause using the pool and other things cost me as much as a non-member does. Staff is much more rude and I’m-helpful since the move to the new facility. You would think there would be more outreach to paying members to help them and provide more clearer options on navigating through these changing times. It feels like you don’t care just...

I signed my 7yrs old up for a round of gymnastics, I think its supposed to be 8 classes... I had paid 100$ in full for these sessions and she got 1 class out of it, then the pandemic came. No one emailed me about any alternatives or if they were just putting my daughters lessons on hold or what the deal was. I did email the coach to see what was going to happen with the classes I got an empty email back.... I would have liked to have been informed a little better, and I would like my money back, cause I am not paying 100$ for 1 class... I usually don't like leaving bad reviews but I think the lack of communication is very unprofessional and not a good way to make families...

I want to give this place a higher review for all the services they offer, but I’m frustrated at how seemingly impossible it is to get any sort of message to the right place. I’ve tried e-mailing the e-mail address provided in my daughter’s swim lessons registration e-mail just to get an immediate “error: unknown sender” response, and I’ve tried calling the Aquatics extension and leaving voicemails that quickly get cut off due to the call “failing” (full bars here on my cell phone; NOT user error). YMCA at ACRC: Please make it easier to get in touch with the right people, or at least to leave a...