T-Mobile Authorized Retailer — Local services in Avalon

I was dismayed by the treatment I received at my local T-Mobile store let me start by saying that I have never had a bad experience with the previous employees at this location. I was greeted upon entering the store and asked so I could be helped. I told the agent I needed a replacement screen for my phone he asked me what kind of phone I had And I told him I had the LG Stylo 5. he removed the old screen protector before checking to see if they had the correct replacement. He began the process of replacing my screen while he was continually distracted by the football game on the television monitor behind him. I noticed that he had the wrong screen protector and pointed this out to him he then went and checked it to see if they had the correct items in stock. They did not have the correct item and I was told it would have to be ordered. I asked the agent what I was supposed to do to protect my screen until the replacement and he told me that it was not his responsibility and a T-Mobile is not responsible for protecting my screen until I got my replacement. I told the young man that it's not my fault that he took the old screen protector off of my phone before he checked to see if they had the replacement in stock. He told me there was nothing he could do and that I had an attitude when I walked in the store at that point I knew that I was not going to get the answers I needed reported it to the corporate office. And by saying I have been in customer service for over 20 years and have never been treated so poorly at a retail store...

I’m a business customer who was with Sprint for like four years and then just migrated over to T-Mobile and I’ve had trouble paying my bill through the app and I walked in and there was a girl named Kylie and she tried charging me five dollars to pay my bill in store even though I could not on the app which I wasn’t willing to pay and she did waive it for me which I was very appreciative of and then I told her I wanted to Take the phone that my son gave me since I upgraded his phone and then get rid of mine and she ended up doing all the password exchanges and changing everything and she took about half an hour and really did a lot of work and she was very helpful in this day and age when people seldom do their jobs. Well, I think she did a very good job , so if you’re going to this T-Mobile, I highly recommend dealing...

So far my experience with the people of T-Mobile has been an extremely positive experience. It is very obvious they all take pride in the customer service and relations. Everybody, and I mean them all, that I have talked to for whatever reason have been exemplary of what you would expect from a high end or top dollar service. They are always willing to help and make you feel comfortable. Always unrushed. This is easily the best customer support team with the best training and logistics that I've ever encountered. They could literally write the book on how to treat the customers that line your pockets and pay your bills. In my mind this more than makes up for the, sometimes, splashy service. And I'm sure that is true with all the...