Cricket Wireless Authorized Retailer — Local services in Bellevue

I have been a customer for over ten years never had any complaints but lately I've been very unhappy and dessappointment with the service specially in the Bellevue store the people that work there are incompetent they're not helpful at all they just want to make money from you . My phone stopped working a week ago and I been broke cause Christmas I had to wait to my check came on the 26 of December so I went to the Bellevue store and I explained that I need a new phone and I wanted to pay my bill . the clerk of the store ask if I wanted to add another line I would save money on my monthly payments I told him my son was thinking about it but he didn't make a decision yet but I only want to get the phone and pay my bill for now that's all I wanted the guy con me into what he wanted me to get hegive me$30 dollars for my old phone and charge me$82.00 for what I thought I was paying for my Bill and connect fee will it turned out that today my phone got shut off I called customer service and ask why they said cause I didn't pay my bill the guy in Bellevue store add a new line and I signed the receipt under false pretenses he also give me a chip and I thought in case my son decided that he wanted go with cricket I ended up paying $150.00dollars for a$20 dollar phone the guy in the Bellevue store made sure he cover his tracks very good he took advantage of a58 years old woman that is not familiar with the new technology of today saying people be aware after this month I'm leaving this garbage of store for good Boost or...

We went in to the Bellevue store to get out of our pricey Verizon plan and update our phones. We were pressured to fill out some applications on an iPad to see what we'd be approved for, which we did. The iPad seemed to be glitching and even logged me out at one point, forcing me to start the whole thing over. While the sales rep was nice enough, the store itself did not have any of new iPhones in stock (I think the only one they had was a 7?) and the McKnight store didn't have any of the new iPhone XRs either. We were told we would be called when the store got a new shipment of phones in... however, it's going on the third day without a call, so I suppose they do not keep their stores stocked very well. The whole thing seemed like a bit of a hassle and an overall disappointment. We wound up going with a different provider who was able to efficiently accommodate our needs. I am sure Cricket is a good option for many families, but it did not seem like a good fit for us...

My family and I stopped by to get new phones. We were upgrading and porting numbers over from another carrier. Marquis acknowledged us as he was already engaged with another customer. Our transaction was not an easy one and there were some issues with inventory as one of the phones my daughter really wanted was not in stock not to mention the store was closing in about 30 minutes. Marquis was very patient and professional the whole time we were there and the smile he maintained was infectious. He took the disappointments and turned them into a positive by locating our phones at another location and following up with us the next day so that my daughter could get the phone she wanted. I can't thank him or praise him enough on this review. He really went above and beyond. All customer service and sales reps need to take notes from Marquis because he knows how to make the customer feel like they are the number one priority. I hope Cricket keeps him around for...