Subway — Restaurant in Avalon

So, Subway comes out with this new "ultimate cheesy garlic bread". It allows you to order your favorite "sub" and have all of the fixings (along with cheese of your choice)...but for an additional charge (roughly $1.59) you get their Italian bread with garlic spread and shredded cheese TOASTED on the bun BEFORE your meat/veggies of choice go on the bread.

WELL. APPARENTLY at THIS location they either have NO CLUE what they are doing (the idiots making sandwiches don't know how to make sandwiches in general) or are just out to RIP off customers as much as possible.

They smashed and TORE my wife's bread open. They then use AS LITTLE MEAT AS POSSIBLE and made four SEPARATE areas of folded meat. When it came to my meatball (regular price $5.95 - WITH CHOICE OF CHEESE INCLUDED FOR FREE), I wanted the ultimate cheesy garlic bread ($7.59 - additional charge FOR THE GARLIC SPREAD AND MELTED CHEESES ON THE BREAD). The employee just made a few large blobs of the garlic spread - did NOT spread it out across the entire bread. He then (without melting the spread and cheese) put the meatballs and (about A GALLON) sauce. The rude female employee then asked if I wanted it toasted. I said it should have been toasted BEFORE the meatballs were put on. (If I decided not to toast it, I would have been eating cold cheese and blobs of cold garlic spread!!) She said it can be done either way, this is the way we do it. (There is NO WAY that garlic spread and cheese would have melted properly with the luke-warm meatballs and sauce piled on top) So, she toasts the sandwich. Then she wraps it up. My wife asked why I didn't get cheese in my sandwich, and the female said "there is cheese on there!". My wife said "no, we wanted provolone cheese". We were told that we could not have provolone cheese since we got the cheesy garlic bread. I asked why I couldn't get cheese, and she said that I would be charged for extra cheese if I insisted on the provolone!!! Now by this point, all of the sauce PILED on my sandwich was oozing out everywhere and seeping out through the wrapper (she went ahead and wrapped it up, REFUSING to put any more cheese on the sandwich!!) They continued to argue with us and tell us that we HAVE to pay extra if we want provolone. We tried explaining that the sandwich is ALREADY charged $1.59 more for the special bread. They insisted that because if the bread, I AM NOT ALLOWED to have any cheese other than the cheese used to make it "ultimate cheesy". She then called either the manager (or owner) and said that we ordered the sandwich, and when we saw the price, we wanted our money back. I said "no, I just wanted the provolone (that the meatball is ALWAYS available to be added FOR FREE) on my sandwich". She then told the person on the phone that I want "extra cheese" but am refusing to pay the charge for extra cheese. I said I don't want EXTRA CHEESE....I want the NORMALLY INCLUDED cheese that the employee REFUSES to put on my sandwich.

The person on the phone then said just give them the money. I said I didn't want the money. I just want to eat my sandwich the way I want (this IS subway....I CAN make my sandwich the way I like it, correct?!?)

THIS IS WHEN I WAS TOLD THAT I WAS NOT ALLOWED TO HAVE MY SANDWICH. She gave me my money and said - with a smug and ignorant tone - have a good night.

As we walked out of the store WITHOUT MY FOOD, the gentleman that made.my sandwich began arguing with me that he knows how to make a sandwich. He made it right.

We have had issues here before, and have witnessed issues leading to police being called.

DEFINITELY the last time anyone I know will EVER visit this...

This is from today Feb 1, 2024**

Hopefully someone in charge gets this review. I rarely come to this location because there's always something. I came in ordered 2 subs, paid and left. When I got home I realized my bread is very stale. Mind you (I've worked at Subway before on 3 occasions..) I was told on the phone to come back and "he will figure something out." I go back in respectfully put my food in the counter to show him, visually.. the bread is stale. He immediately says there is nothing wrong with the bread. With an attitude. Mind you, I'm pregnant hungry and had to leave my house, not even able to eat with my husband because of it. After he basically said I'm wrong, fast forward he said the ovens aren't cooking the bread right!? So how wrong was I actually? No. This employee never wants to hold accountability, and always gives sloppy RUSHED service. We argued the entire time my sub was being remade. Fast forward that bread was STALE TOO!? He condescendingly hands me a glove to feel the bread making a smart comment "will this work for you???" I told him, "listen I didn't come in here for all this, you're being extremely rude, and just told yourself saying the bread in FACT is not made right. If it's not made right don't sell it!? He didn't even cut my sub in half I realized when I got home. I'll never go here again, and hope management sees this. I'd never wish anyone out of a job. But this man has worked here since I lived in Bellevue 2 years to my knowledge and needs retrained. Fact is, I should've came in he should've said "ok I understand our oven isn't working right now, let me see if I can get a softer not stale roll for you." No. Exact opposite. Being defensive doesn't help anything, I'm a paying costumer and this could've been an easy fix. Go to a different subway with all do respect. I wish the dude luck, I respectfully apologized "as the costumer." To him.. for making him feel some type of way? But he was wrong on all levels, and needs to be retrained. He's not fit to work for the...

Absolutely the worst Subway experience ever. Yes, I weirdly like Subway. Not here.

First the bread was stale and cracking. I bit in to my Steak and cheese and the steak was literally rancid. I took it back and they offered something else. Didn't throw away the rancid steak though. Sorry next person.

I figured a pizza would be ok since it's frozen. Saw it was less money and didn't care. Whatever. I asked to pepperoni and meatball on my pizza to which he responds I'll have to charge you. Cool. Refund me the much more expensive hoagie and charge me for the pizza. Guess he gets to the register and says, oh they're about the same don't worry about it. In my mindz I'm like yeah, coz the pizza is $4 cheaper but I still don't care.

He doesn't cut the pizza fully, so I get a fork and a knife from him. The pizza is literally frozen in the middle still. At this point, I'm done. Just give me back my money. He says he doesn't have the code to proceds a refund. I'm like call someone. IDK what to tell you. He calls the manager to get the code to process the refund after giving me a blank stare.

I'm guessing everyone else already knows not to go here and is why they're serving days old bread and...