Costco Wholesale — Local services in Bakersfield

I am writing to express my disappointment and frustration regarding an incident that occurred during my recent visit to the Costco store located on Rosedale in Bakersfield, CA. I feel compelled to bring this matter to your attention and request a follow-up, as the experience left me feeling embarrassed and mistreated.

Upon leaving the store, I encountered a staff member named Jessica, who was stationed at the exit door and responsible for checking receipts and baskets. Initially, I understood and appreciated her role in ensuring the accuracy of purchases. However, the manner in which she handled a situation involving my daughter and me was both unprofessional and unsettling.

My daughter inadvertently failed to scan one item at the self-checkout, although she believed she had done so with Jessica's assistance. Understanding our mistake, Jessica informed us that the item in question hadn't been paid for and suggested we proceed to the side to rectify the situation. I complied without issue, as I understood the necessity of resolving any unintentional oversight.

However, while waiting on the side to pay for the item, I couldn't help but notice that Jessica seemed to exhibit inconsistencies in her approach with other customers. It appeared as though she either overlooked certain individuals' baskets or allowed them to pass through despite discrepancies in their purchases. This led me to believe that she may have been singling out my daughter and me based on our race or for some other unidentified reason.

To compound my disappointment, Jessica displayed an unfortunate attitude when I apologized for the oversight and explained that I believed my daughter had scanned all the items. Instead of listening to my explanation, she rudely interrupted me and abruptly grabbed my basket, stating that she would pull it to the side while instructing me to proceed to the designated payment area. Her actions not only embarrassed me but also made me feel as though I were being accused of intentionally stealing an item, which was far from the truth.

It is disheartening to encounter such behavior from a staff member, especially considering the reputation that Costco has cultivated for exceptional customer service. I firmly believe that Jessica requires retraining on how to interact respectfully and professionally with customers. Consistency in treatment is crucial, and no customer should feel targeted or singled out during their shopping experience.

In light of this incident, I intend to share my experience with others on platforms such as Yelp and communicate my concerns to the headquarters of Costco. I hope that my feedback can contribute to the improvement of customer service standards and prevent similar situations from occurring in the future.

I kindly request a follow-up on this matter. I believe it is essential for Costco to investigate this incident thoroughly and take appropriate action to address the conduct of its employees. I remain hopeful that my faith in Costco's commitment to customer satisfaction will be restored through a prompt and...

I went with a friend who had a membership. I do not have a membership but was just going to see what Costco has to offer because I had intentions to get a membership myself. I thought the store was pretty nice and I got 2-3 items. When we were waiting in the self checkout line the staff was sending us forward to check out after asking for my friends Costco card. We were obviously there together but I was stopped and asked for my card. I told the staff member we were together. She responded as if she was surprised but let me go with her. As my friend was scanning her items another staff member walked over and asked if we were paying separate. I said yes. She walked away and walked up to the girl who sent us through the check out line. So she obviously had told the other staff member to come ask us. At this point ANOTHER staff member walks up and says the payment method has to be from the card members. Which I understand is their policy so I verbally said oh ok I’ll just Zelle you. The lady proceeded to stand there and stare while I scanned my items to insure that my friend would be the one paying. As she went to pay for the second transaction her husband put his card in. The lady rudely stopped him and said the name has to be the same as the one on the card. I asked the lady “they’re a married couple. He still can’t use his card?” She began to explain that it’s their policy and it has to be the same card. My problem with that is had we not been doing separate transactions she wouldn’t have even questioned that he was using his card. It’s literally coming from the same account so the logic behind that just doesn’t add up. She continued to stand right there and make sure my friend used her card. At that point I told her her standing there like that questioning our every move felt as if we were doing something criminal. It’s not so much the policy that bothers me, but the treatment from these three staff members as if we were stealing. Regardless all the product would be paid for. Based on that experience I’m not interested in...

I would give this place zero star if i could. Worse customer service at Customer Service dept. I lost my card, i went in to get a replacement, lady said to get a physical card I'll need to take a new picture, i didn't want to loose my old picture so i declined, she showed me how to use the digital card and download costco app. The following day i went back to the store to buy something and this digital card is retarded because it read invalid card on the scanner at the entrance and at the gas pump but yet it works fine when i make purchases inside the store. My card isn't expired. I went back to customer service dept, told the lady i need a physical card, said no problem lets have you take a picture and i completely forgot about that part where I'll loose my old picture so again i declined, i figured I'll deal with the inconvenient about the digital card reading invalid. Days later i went back to the gas pump again, digital not working as usual, having to explained to the attendant again the card is fine n that it's not expired n i showed him my account in the app that it expired 10/2025. I got tired of this so i went back in to talk to customer service dept I'll take the physical card and take a new picture, problem now is the guy said i need proof of address that i live at the address on the card. It's a business card, there are 4 other people on this account that don't live at this billing address. Then they said the owner of account holder will need to come with proof of address. The main account holder lives in LA, i got new card before this digital and they never asked for proof of address, i just show my id and account #. The last 2 customer service people i saw didn't ask for proof of address so why was this guy asking, he said it's their policy. So i didn't get the physical card and stuck with this digital card...