To Whom it may concern, Hello Black Angus establishment, my name is Balair Brooks and my family and I had an horrible experience at your establishment at 3601 Rosedale Hwy, Bakersfield, CA 93308. The evening started out like any other, and we checked in for our reservation and were seated after 15 to 20 minutes of waiting. During our time at the restaurant we ate our meal and had our beverages like any other customers. They were even nice enough to sing happy birthday to me. However, when it was time to close our bill that is where we had our issue. The waitress took my girlfriend's card and swiped the card three different times. Afterwards the waitress came back and asked for another form of payment. We calmly explained to the waitress that the payment already went through and showed her through the Wells Fargo app that the payment had already been taken out and that two other charges had been tried to be taken out. The waitress then took out her phone and took a picture of the transaction and proceeded to show the night manager that the payment had been made. She promptly returned and said that the manager would be out momentarily to discuss what the situation was. We waited for 20-30 minutes for the manager to come out only to be treated rudely. The manager explained that even though he saw the proof that was needed for the transaction that the system did not register that the payment had been made and requested that we give him another form of payment. My girlfriend refused and told him that the money had already been taken out of her account and showed the transaction that was made to Black Angus. The manager still insisted that we make another form of payment. All of this was done while he was still holding on to my girlfriend's bank card. Then my mother tried to talk to him intellectually explaining that if the payment has already been made and if you tried to take out more money that was in the account then obviously the card would be declined. He refused to acknowledge my mother's logic and still insisted on asking for another form of payment. Then my younger brother who is a manager at another food establishment tried to explain to the manager that if their system was possibly messing up that it can seem like the establishment wasn't paid, but after providing sufficient proof that there shouldn't be an issue. Yet again the manager insisted that we pay again with another card. So then I talked with the manager and told him that the bill had already been taken care of and there was no reason to be demanding more money because the establishment was having an issue with their system. The manager then said that he would go check the system, and turned to leave towards the register until he turned around and asked my girlfriend to call her bank and have the representative from Wells Fargo confirm that the payment had been made to the establishment. So after waiting on hold for another 15 minutes, we finally got a hold of a Wells Fargo representative and they explained to the manager that the payment had gone through along with the two other declined transactions that the waitress tried to swipe. Afterwards the manager tried to rebuttal with the representative saying that the payment had not gone through and another form of payment was to be made. Afterwards we took our card and our food and left the establishment. This type of unprofessionalism was unwarranted and clearly reflected poorly against your establishment. There was no type of apology and no type of compensation made for this manager's transgressions. I am asking for something to be done.