Black Angus Steakhouse — Restaurant in Bakersfield

To Whom it may concern, Hello Black Angus establishment, my name is Balair Brooks and my family and I had an horrible experience at your establishment at 3601 Rosedale Hwy, Bakersfield, CA 93308. The evening started out like any other, and we checked in for our reservation and were seated after 15 to 20 minutes of waiting. During our time at the restaurant we ate our meal and had our beverages like any other customers. They were even nice enough to sing happy birthday to me. However, when it was time to close our bill that is where we had our issue. The waitress took my girlfriend's card and swiped the card three different times. Afterwards the waitress came back and asked for another form of payment. We calmly explained to the waitress that the payment already went through and showed her through the Wells Fargo app that the payment had already been taken out and that two other charges had been tried to be taken out. The waitress then took out her phone and took a picture of the transaction and proceeded to show the night manager that the payment had been made. She promptly returned and said that the manager would be out momentarily to discuss what the situation was. We waited for 20-30 minutes for the manager to come out only to be treated rudely. The manager explained that even though he saw the proof that was needed for the transaction that the system did not register that the payment had been made and requested that we give him another form of payment. My girlfriend refused and told him that the money had already been taken out of her account and showed the transaction that was made to Black Angus. The manager still insisted that we make another form of payment. All of this was done while he was still holding on to my girlfriend's bank card. Then my mother tried to talk to him intellectually explaining that if the payment has already been made and if you tried to take out more money that was in the account then obviously the card would be declined. He refused to acknowledge my mother's logic and still insisted on asking for another form of payment. Then my younger brother who is a manager at another food establishment tried to explain to the manager that if their system was possibly messing up that it can seem like the establishment wasn't paid, but after providing sufficient proof that there shouldn't be an issue. Yet again the manager insisted that we pay again with another card. So then I talked with the manager and told him that the bill had already been taken care of and there was no reason to be demanding more money because the establishment was having an issue with their system. The manager then said that he would go check the system, and turned to leave towards the register until he turned around and asked my girlfriend to call her bank and have the representative from Wells Fargo confirm that the payment had been made to the establishment. So after waiting on hold for another 15 minutes, we finally got a hold of a Wells Fargo representative and they explained to the manager that the payment had gone through along with the two other declined transactions that the waitress tried to swipe. Afterwards the manager tried to rebuttal with the representative saying that the payment had not gone through and another form of payment was to be made. Afterwards we took our card and our food and left the establishment. This type of unprofessionalism was unwarranted and clearly reflected poorly against your establishment. There was no type of apology and no type of compensation made for this manager's transgressions. I am asking for...

I want to start off with staying... we have been coming to this establishment for the last 10 years...and last night at about 6pm will be the last time we step foot inside.. sadly..... My husband and I arrived and approached the reception area and there were 2 parties of 2 ahead of us.... as we waited our turn... we over heard the parties asking the hostess "Nicole" that they wanted to sit in the bar area... which was busy.... and she told them... ok.... As we stated our name to the hostess, we also told Nicole that we would like the bar are.. and she stated that the bar are was packed and we stated that we will wait.... now the couple behind us, we started talking to the couple behind us and they stated"man we hope we can get a seat in the bar also... you should tell the hostess that we are a party of 4 so maybe we can be seated faster....so we waited.... I was standing by the bar, and I was watching people leaving the bar area and I was thinking cool we will be seated soon... WELLL..... our name was called, and we approached the hostess and she proceeded to try and seat us in the main dining area,, and I told her... we wanted a seat in the bar.... and I have seen at least 3 tables leave already... she rolled her eyes and told me well I will have to let her know and it will be longer.... I was like ok.... THEN..... like 2 min later... she called the couple behind us... the guy stated to us... I am so sorry.. you guys were here before us.... and they told my wife to ask for a particular waitress to be seated in her section... and then walked them into the bar and sat them.... my husband and I were like "what the"......she came back and I stated to her... we were here before them... she stated "THE HAD A RESERVATION" which i know they didn't.. due to the fact that they stated the just were a walk in.... I let it be.... well my husband asked to talk to a manager... the hostess left and was gone for a good 2-3 min... and then came back with a Manager(not sure his name) well my husband proceeded to tell him what happened and the manager chuckled when we observed the hostess seat the party before us.... and then stated well I can kick then out of that table and seat you there... and then the manager stated that there were 3 tables available would you like to be seated.... my husband then asked me and I said yes I want to eat here... so we were seated.... then my husband sat and talked to me about what else happened on how the manager was basically laughing in his face about how the hostess was making us feel and seating people ahead of us and lying about people having reservations.... so I said well lets leave.... so we got up... I went up to the hostess and asked what her name was and she said NICOLE" and then said "and you guys have a great night" I am writing this because we have never been treated this way from any restaurant.... and we have many friends and relatives, and also have a sister in law that was a manager there for many years, and all I can say is WOW!!!! I will be calling corporate and filing a formal...

This rating is one star, only a bc there's anything no less than a 1 star rating. We will never eat here again. The food was terrible. The server, Taylor, was very helpful and sweet, and the manager did take my mother's food off the bill, and supposedly my vegetables, which I didn't quite get that as they were sides that went with the meal. They offered a free dessert. I must eat gluten free, so I obviously declined, but my poor 92 year old Mom, who was quite hungry when we arrived there, and who was still hungry from her terrible meal that she did not want, did choose a dessert. However, she was very unimpressed with her Caesar salad, and she ordered the sirloin steak which was a very thin steak, and she said she had to chew and chew and chew it. I tried cutting some pieces for her with the steak knife. It was obviously very tough. She tried the cold fried green beans and didn't like them either. I ordered the salmon with baby reds and corn on the cob. Before ordering the corn, I asked if it was fresh or frozen, and was told it was fresh. It was most definitely nasty, frozen and soggy corn. Nothing fresh about it at all. And my 2 baby red potatoes, yes two, were so cold, the soft butter wouldn't melt on them. I chose the tableside salad, but even the taste of that was not fresh and appealing. So they brought me sliced tomatoes, totally gross, and mixed vegetables and they were not hot either. I pushed them aside. I'd had enough of their lousy food. My Mom ordered sliced tomatoes, as her replacement for the green beans, and she too thought they were terrible. They were pale in color and had no taste to them. Honestly, the food was not top quality, but you better believe their prices are. For what they charge, they should serve top rate food, not something that tastes like it comes from a dollar store. And, I must add that the acoustics in the restaurant are so bad you can't have conversation at your table, bc you can't hear what your table mates are saying. It was exceptionally and annoyingly noisy. I even heard one hostess make a remark to another customer about how noisy it was, but in a laughing manner. My husband ordered the ribeye, green beans, baked potato and clam chowder. He is a retired chef. He knows good food, and fortunately, he said his meal tasted fine. So does that make one out of three okay? I don't think so. To make matters worse, even though I ordered from their gluten free menu, and I told the server I HAVE, to eat gluten free. It's not a fad thing, it's due my Celiac Disease. By the time I got home, I knew I had been gluttoned, bc I immediately began having some classic signs. Nothing like adding insult to injury, bc with my Mother's meal and my supposed sides removed from the bill, it still came to $92 00 before tip. This place charges like a 5 star restaurant. but you will certainly not get 5 star foods. My suggestion is stay away if you want excellent food, and if you are gluten sensitive, and definitely if you are looking for an enjoyable...