Rally House Central Plaza — Local services in Ballwin

I purchased two shirts for online pick up. When I got there one of the shirts looked a little big so I asked for a smaller size. The employee had no idea how to accommodate that. She then says to make a purchase onsite right then but didn’t know how to handle the factory card was already charged. She said I wouldn’t be charged if I didn’t pick it up but that wasn’t true as I saw my card get charged just after my purchase. She asked another employee and he didn’t know either but he didn’t care as he was trying to help someone else with a similar problem. They went in the back and got the manager but when she came out no one said anything about helping me get my order right. I left with a shirt that doesn’t fit. Nobody knows what’s going on there and they’re poorly trained and don’t care about customer service. I won’t...

I went to Rally House looking for a specific shirt design. The sales associate went above and beyond to help me try to find something I liked. She was so friendly, courteous, and helpful. She looked online and found something similar to what I was looking for at another location. When ai went to the second location, the two sales associates were also friendly, polite, and helpful. I was really impressed with the sales associates, the cleanliness of the store, and the variety of products carried in the store. Although I have purchased from there online, it was my first time to shop in a Rally House store. I won’t...

I visited Ralley House to purchase baby things for a baby shower I was going to attend. The staff at the store were professional. When I asked for assistance I was directed to the products on more than one ocassion. I was able to shop without feeling rushed. Like many others, I think the prices are extravagant. I want to thank the staffs Tiffini and Keauna for that pleasant shopping event. The parents of the next generation sport fan were very happy...