Penn Station East Coast Subs — Restaurant in Ballwin

If you want to break your neck and your back come to this Penn Station. If you want to see someone wearing slippers and pajamas serving your food this is the right place. Basically, unprofessional! A puddle of water on the floor by the drink fountain, I informed the cashier he just said I know. I told him I almost fell and he said there was a wet floor sign which it wasn’t. He finally put the wet floor sign down and I thought he would mop the floor, nope he went and shook the fries. Talked to the so called manager who had on pjs and slippers he was as dense as the server. The cashier put a rug over the spill, removed the wet floor sign and that was enough for me. He didn’t understand that the water needed to be mopped up. He said, it does that all the time but no one comes in and I said ok, but what about now. Anyway, I got my money back and left. Don’t come here. I can’t trust them with my food if they can’t keep the floors...

Terrible service. Ordered food in person, paid for said food and was not given a receipt. Waited for our food while seeing other orders filled. Understanding that some of those orders were phoned in prior. After 20 minutes asked where our food was and an employee stated that our ticket was lost. They did not offer to make our food immediately after finding out we had no food ready. We stated we wanted a refund to our card. They then were unable to print a receipt proving the refund. Unbelievably poor service and the 4 employees appeared to not care at all. Penn Station you have lost me as a customer...

Let me start by saying I love Penn Station, but this location has been a disappointment so many times and this was definitely my final visit. I ordered the Philly Cheese Steak and had to throw it out after 3 bites because I couldn't choke it down. It was so dry, which should never be a word used to describe a Philly cheese steak. The steak was tasteless and there was certainly not any seasoning used. The cheese was barely present and I ordered it with extra mayo and got no mayo. I tried to doctor it up for the 3rd bite, but it was no use, the sandwich was still not eadible. So disappointed with...