The Crate Escape of Baltimore — Local services in Baltimore

Thus is the kind of experience that should receive 0 stars. I made a reservation online and did not receive a response. I called to follow up and was told that I could bring my dog for overnight boarding. When I arrived I was told that I was misinformed and that they would not take my dog. I explained that I had made a reservation online and that I had failed to receive a response and I followed up with a phone call. I showed the boustrius young lady my email and phone log. She locked the response and stated that it was made in error and they would not be able to take my animal. When I stated that I would leave a poor review she said " we will find your business and leave a poor review for you." Atrocious child like and poor customer service.

Do not trust these people with your time money pr pet. They are clearly deceitful...

We could not be more grateful for Crate Escape. Astro is SO excited for his day care days, and he always comes out happy and exhausted! They’ve always taken such great care of him, especially when we’ve boarded him there for a few nights while we were out of town. Keith is so enthusiastic and excellent at what he does, and their prices are super reasonable.

There have even been several times that we are out walking him in the neighborhood and run into a staff member who recognizes him instantly. Astro is always so excited to see them and say hi, and it’s honestly a great indicator of how great the entire business is that they know each dog by name so quickly, and the dogs know and love every...

Potato practically drags me to the door he is so excited to get to daycare here! Staff is great- super friendly and accommodating. You can tell they all love where they work! Keith, the owner, is super friendly and is very communicative if there is ever a problem! We've been coming here almost 2 years! Could not recommend more! The crate less boarding is also very cool and such a treat for our baby to have a big sleepover with everyone! Potato always...