Walmart Vision & Glasses — Local services in Baraboo

I have to say I did not have positive experiences at this vision center. The first time I visited in mid December I had to wait an hour and a half to place an order for a pair of glasses. The reason for this? The clerk on duty did not know how to ring out the customer ahead of me. And instead of asking for assistance from the store manager she’s made us all stand there for over an hour while she repeatedly entered the wrong numbers into the cash register. The second time I went in to pick up my glasses was the most positive experience. However within six weeks of having my glasses they broke at the hinge. Today I went to pick up my replacement glasses. Again only one staff member was on duty and she was too busy on the telephone with an insurance company to wait on the customers. She asked me to come back in five minutes which I did and by then they were two other customers also waiting. Which shocked me the most is she simply handed me my glasses. She did not place them on my face. Instead she just asked me how they felt. When I expressed my concern she got rather defensive and told me she’d work there five years and knew what she was doing. I explained that I’ve been wearing glasses for 45 years and have never had an optical technician simply hand me my glasses and expect me to leave. When she did adjust the glasses she never looked at how they fit it behind my ear or on my nose to make sure that there was no pinching and that she’d actually curved them in the correct place. Long story short the price might be cheaper but since the service reflects that price. Cheap? cheap cheap. I will be expressing my concerns to my...

The bad reviews are accurate. The staff here are nasty and lie. I went here for years and Webb himself is always rushed, asks you questions but doesn't listen to the answer, I only see him for about 4 min every appointment. I would try to pay out of pocket because I was worried he'd over charge my insurance so after a few years when I finally gave in and gave him my insurance info, he billed them over triple what it'd normally cost and that ate into all of my hardware benefit leaving me no money for glasses. I had to contact this place 5 times over 2 months to get it fixed and they finally did with great hesitation. Then when I called a little while ago, I asked for them to send me my prescription and they said it was from 2021 so they didn't have the record. I said no record of it, she was like "well a little bit but it's blacked out," and I asked what does it say, she angerly told me 1 eye, and I'm like what does the other eye say, and she told me but then said "the rest is blacked out because it's expired." Yeah right, lying through your teeth, you can't tell me the system just erases a prescription the day after it expires, add Webb actually takes the time to go through everything from scratch. Nope, he just starts where your script was last time, and boom, copies and pastes you a new script. Save yourself some frustration and go...

I went to Walmart Vision Center because I have no eye insurance The exam was great. However their eye wear is horrible. I have taken my glasses back 3 times now. After a short period a time, there was like a rainbow smudge or film on the eye glasses. I could not get it removed. I took them back and one of the employees said it was because of the product I used to clean them. Hmmm well they replaced the lenses and then sold me a big bottle of their lens cleaner. Guess what within a few weeks, same big rainbow discolored lens. Now on the third time, the employee said this shouldn't be happening. Dah....do you think. Again lenses were replaced. Well this lasted a little longer than the others but guess what...It's back. I will be going to find another eye place to get new lenses....but I will be filling a complaint. Even though Walmart is supposed to be a cheaper place to get wear...they are still extremely high for the quality. FYI: I have now talked to 3 people who have had the same issue. So it's...