GameStop + Retro — Local services in Baraboo

We go to this GameStop all the time and spend a decent amount of money on games every month. We recently ordered a game in store that was out of stock and brought back a lot of games for trade in. We put that money towards ordering the newer game we wanted, the cashier seemed frazzled and deleted the entire trade in/order at least once or twice. Once it was ordered we waited the allotted time (4 days) and got a notification that shipping would be delayed and it actually took 7 days to get to us. I know that the ship time isn't the stores fault, but it was still an inconvenience. Once we received the game, the packaging was opened (due to improper packaging standards), the case was BROKEN. And the game was not new like we had asked for, it was a preowned game. We drove into town (15min there, 15back) a total of a half hour to return/exchange the game. Once we got there the manager (we think it was Christine) helped us, she immediately went on the defense and said that the preowned game was what we had ordered, and she could replace the broken case. We again told her that we asked for the new game and we’re under the impression we were paying the 40$ for a new game. She again tried to persuade us to either keep the game we received in the mail, or pay another 5$ for a new game. Since we were inconvenienced and this mixup was not our fault we felt that it wasn’t good service to have to pay extra considering we had to wait a week, and waste gas to drive into town to fix their mistake. After telling her that we weren’t paying anymore for the game, she then decided she could wave the difference. Overall she was alright and did her job but in doing so made us feel very uncomfortable with the entire ordeal, will be going to our local spin shack from...

Best GameStop my wife and I have ever been to! It’s about an hour drive from us but totally worth the drive. They have some of the most genuinely decent seeming humans working behind the counter At this location. They are honest, polite, and helpful as well as just plain fun to talk to while wandering the store and shopping. My wife traded in her broken switch a couple weeks ago. We had a great time talking with the guy helping us. So much so, that my wife and I both completely forgot that there was a brand new game cartridge still in the switch when we came in. Now, unfortunately there are some who would have just not said anything and kept our game for themselves on the off chance that we thought we just misplaced it. Because sadly, it happens. Anyone that ever has had a switch has probably most definitely misplaced a game cartridge or five at some point in time or another. But thankfully for us (and other customers as well as GameStop), the guy working that day is truly an awesome and decent person. Even though it was well below zero that day, he still ran outside, in a T-shirt, to chase and flag us down as we were driving away to return the game to my wife. Such a great guy and employee. He should get a raise because he totally deserves it, not that he ever mentioned not making enough there, but still.... Great employees should be rewarded For Going above and beyond because it’s those employees who keep customers coming, back again and again. I know we will even though it would just be easier to order it online since we live...

Love going here was having troubles with my ps4 stop working. Brittany diagnose the problem showed me how to reboot my system. The next problem was my GOW would not load so again Brittany came through and help me to get that game loaded. Then I was having trouble with my Skyrim game we found out that the some of the game saves were corrupted. So she recommend to set up a ps account save to the cloud delete the Skyrim game and reload Skyrim. So I did it fix the problems and now I'm back playing the game. Thanks to her for being there to assist me. Wish there were more people like her to put guest first. This is why I drive and far as I do because of people...