Menards — Local services in Baraboo

I sent this letter to Menards twice and received NO response.

Dear Sir

I contacted you almost 2 weeks ago and I have heard Nothing from you at all. That is a very poor response time. You have my e-mail address but I received no reply from you at all. I bought a Lawn Devil Lawnmower from you and used it once. I found the front wheel totally loose and not welded like the store model. The engine is missing and not running properly, the blades are loose and rattling and may come off injuring me or my family, the front axel is turning while the store model does not, and there is a housing over the front axel on the store model that is completely missing from mine. I don't even know if a new part could be welded on as this should have been done at the factory. This is a piece of Junk and I paid $200 without a rebate, the most I ever paid for a lawnmower.

Your refund policy says you won't take gas lawnmowers back but I did not know this before I bought it! I also talked with 3 of your store associates in Baraboo who told me that they knew this mower was having problems but you sold it anyway. If I had been told there were problems with this mower I would not have bought it. Why spend $200 on a product that will be out of service for 4-6 weeks. I was told to take this mower to Jerry's in Reedsburg and the parts would take almost a month plus trying to weld and stop the front axle from turning. I now have to spend my time and gas money to fix your defective product.

I don't want this hassle! I don't want this self- propelled mower which doesn't work! You sold me a defective product which you knew was defective. Your own employees told me others had similar problems even with the self- propulsion.What am I going to use to mow my lawn now? I would have to pay someone $50 to mow a few times in the next 6 weeks. I don't have another $200 to spend on a mower.

If I have to hire an attorney to settle this I will. If I have to hire an attorney just to get a response from you I will. This is ridiculous! If I have to send a letter to the editor of the Baraboo News Republic about your defective products and no response I will. It is your choice.

Please Contact me this time. I will try to send this same letter to your CEO and others in your organization. This is extremely poor service. Farm and Fleet fixes their own broken mowers here at their store and said they would have replaced mine with a working model. That is ALL I ask unless you don't...

Unfortunately both employees I spoke with extremely rude and unhelpful. First, I wanted help with making sure I had all the proper parts for my sliding barn door. I was able to find someone and when I asked if he was available to help he replied with “ sure, I guess” — he then proceeded to saunter to the area of the barn doors and then proved that he literally either 1 - had no idea about the barn doors, or 2 - had way better things to do than help me. He then got paged and was basically trying to find his quickest way out from helping me, and I could tell that I wasn’t a priority so I told him I could handle it from here.

Next I wanted to measure the barn door to make sure it would fit in my SUV. Both the door and the area in my car before purchasing it. I forgot my tape measure,

I always already hesitant to ask someone if they would be willing to measure it for me since the last person was so unwilling it help.

I found someone who seemed to maybe look a bit more friendly and asked. She basically laughed in my face and then said “ isle 217, you can find a tape measure there — guess you can figure that one out ”

Look, I get it. There’s a lot going on. Especially with the fact that you’re working 8hr days wearing a mask and maybe some of the things you were able to do in the past you’re no longer able to. It’s simple, just say “ unfortunately we aren’t able to help you with that, but I can show you where the tape measures are and you can measure it yourself :) “ ,

BUT! That doesn’t mean you need to treat your customers with so much disrespect. Unless you’re an avid Menards goer I wouldn’t know that this wasn’t possible.

I’m not one to typically write reviews, but once the lady then proceeded to walk away and scurry to one of her friends and was eager to tell her basically how incompetent I was. That was enough for me to realize that it wasn’t just two people having a bad day. Immaturity at its finest. ( from a middle aged...

I, nor my boyfriend will be going to this location, nor any Menards location any longer. He went into baraboo location looking to buy a pellet stove. He opened a Menards credit card in the process, which was used to purchase a pellet stove, which the employee said was in stock. After the purchase was made, they then informed him that they were mistaken, and they did not have the pellet stove at their location. They then offered to fix the transaction and told him he could repurchase the stove at a different location, which he did. Since that purchase, he has had to call several times because the monthly bill statements have not been correct. He has now been informed that he must make payments 200 dollars higher each month than what he was originally told because for whatever reason, they failed to explain to him that the transaction had to be voided and not returned in order for the discounted amount to be in place. This is an outrage. Not only did they make a mistake by selling him a stove they were not even certain they had, but now they are telling him that it's his fault that the person who sold this stove to him didn't void the transaction the correct way, so now he has to pay for the mistake. As far as I am concerned, this situation is 100% Menards employee's mistake of giving false information, and not clearly explaining how to fix the transaction the correct way. We have taken this issue to management and they have refused to own up to...