Brandi's Boutique — Local services in Bardstown

Think twice before ordering from Brandi's Boutique! I ordered a Simply Southern patterned tote that had beautiful vibrant colors in the photo. But when I received the tote, the patterened area was faded like it had been sitting in a sunny display window, and the corners of the bag were faded to almost white! When I reached out to report the problem and ask to return the item as it was defective, I was told that those bags are shipped to them that way from the factory and there is nothing they can do (which is not true because I have another one of these bags that is just as beautiful as the photos). Furthermore, I can return it at my own cost, but the refund will go to store credit...so that I can take a chance on ordering another defective item that they will not stand behind! Their service is certainly not very customer-centric. Important to know before ordering...

My mom placed an order for my daughter for Christmas. The order was placed on November 23. We still haven’t received the order and received no updates. My mom called and emailed four different times. On the fifth call. She talked to someone who acted irritated because she was calling to see where order, that she was charged for almost a month ago, was. The lady said, “the stuff isn’t in stock.” This would have been an easy email weeks ago. It took a month to determine these items weren’t in stock? My mom still hasn’t been refunded. Do not order from this business. You will not receive your items, you will receive no updates on the order, and they will charge you and not...

Brandi's please take care of your boxes instead of dropping them off at other locations and not breaking them down or putting them in the actual box dumpster provided. Take care of your own trash and don't put it on others...