Planet Fitness — Local services in Barnstable

I just canceled my membership. As planet fitness is the Worst gym n company in the country for Sure! They have zero customer service. And I don’t wanna be where there is no respect to customers. All they can do is make money by cheating people. Little detail for instance: so they can allow u upgrade online coz they make money but no downgrade or cancel haha. And it all shows how worst they r. I had a dental surgery n wasn’t able to come to the gym since 2nd of march but ofc they charged me march april may, which is fine, but to put ur membership on hold, they ask u paperwork from doctor haha. (Going to doctor to ask that paperwork n come back aint even worth for 10 bucks. They r so funny..) I understand that but guess what? They charged me double for june coz they they payment didn’t go through haha. If it didn’t go through, then how u charged me in june for double? It’s ridiculous n as i said worst company. I m not gonna be tired to tell that they r worst coz they don’t care about customers. All they want is money. But they don’t know first rule that if u wanna make money, first u should be honest n fair. You can make money in all ways but it’s hard to do it in right way, not cheating. Also it’s not all about 10-20 bucks, it’s all about human rights! Which this company is unaware...

This WAS a nice location. Then things started to break down. And never get fixed. Or they’re “getting fixed” in some dystopian timeline where tomorrow never comes. Months later, allegedly parts have been ordered but there’s no one on the Cape to put Humpty Dumpty back together again. We’re in Massachusetts, not North Dakota. The daily drive to the next gym without the ergonomic nightmare that is Matrix equipment is unsustainable. The time of mine that this location has wasted… I don’t even bother to ask the manager a damned thing anymore lest I be treated like I’m the problem. EDIT- We’re now six weeks into the broken equipment saga. I am so worn down from the mega-commute to the next gym. I have spoken to the managers. Repeatedly. While they’re pleasant and competent, please understand that, six weeks in, none of us want to be having this conversation. I’m made to feel like a whiny Karen and nothing changes. (The managers’ hands are tied as well.) I’ve lost so much time to all of this. I could cry. But a display of emotion would only mean I’ll be dismissed and ignored a...

I really hope this gym does not change like the others have. Please do not replace current elliptical and arch trainers with the new matrix devices!!!!! They are terrible, the measurements are so much smaller that a normal sized person can barely fit in it, never mind an obese person. If they keep their gym as it is, it will always do well. It has has a lot of different machines, free weights, weight machines and is clean. I wish it was a 24 gym, but without the staff, I guess there is not much you can do. The people who work there are friendly and helpful. The only complaint I have is some people doing weighs tend to just sit on the machine, or chat while sitting on the weight machines, and I would like to see more signs stating to be mindful of time. I hate missing out on a certain machine because someone is chatting with a friend..... some of us do not have all day to wait around for you to...