Warby Parker The Landing at Hyannis — Local services in Barnstable

This place is a disaster. Let me clarify. They have lenses. They have frames. The system is to order and have them delivered. That’s fine - makes sense. But the problems are numerous. First - they have plenty of people. But they are not all knowledgeable this slows things way down. Lots of back and forth even after you find the frame you want / second I picked a high end frame - then they kept asking if I was sure - I WAS SURE third once I chose I asked them to make them readers - they insisted I use my prescription and then connect them to my dr. No problem on my end but they couldn’t t find them - they are the largest eye dr in palm beach (???) fourth - they told me to get the phone and share with them which I did and the office sent the prescription - THEY SENT IT 3x. Then they had to call since every day for a week id get a note saying they hadn’t received it. After I spent 15 minutes on hold - the drs office also spent 15 minutes on hold - that’s 3x each. They still didn’t get the order right. So I asked to just change it to readers - they had a corresponding level to my prescription - they asked that I cancel the order and start over. So we went with just CANCEL. WARby PARKer - figure out your process before adding any more locations. The store and the company are a disaster and a...

Warby Parker has opened in Hyannis! I could not have been more excited to find out and walked into the store to the most beautiful display and choices of glasses I’ve ever seen. I was greeted by Nick who was delightful and he introduced me to the GM Joel and I was helped by Neelia. I went in for one pair of glasses and came out with three because the prices were so good. I was able to get three pair of glasses for less than it would’ve cost me for one pair at my doctors office. The selection was fabulous. The colors were so varied, and the staff was wonderful. I highly recommend this company. I look forward to receiving my...

I stopped by the new Warby Parker In Hyannis a couple of days after it opened. The staff were very friendly and helpful without being pushy. I found a pair of glasses I liked and ordered them with progressive lenses. 5 days later the glasses were delivered by USPS. The glasses looked great except I had a problem focusing with the progressive lenses. I went back to the Hyannis store and Mr. Martinez (I forget his first name) knew exactly how to adjust my glasses so they would fit right and I would be able to see perfectly. Two thumbs up to our new Warby Parker on Cape Cod. Good selection, good price...excellent...