Kroger — Local services in Bartlett

Shopped for over an hour. Bought 15 of the mega sale items (the buy 5 get $5 off sale). Charged full regular price for 6 of the items even though marked on shelf as included in sale. Had to argue to get sale price. Then had to argue to get them to give the $5 off 3 times for 15 items instead of 1 time for 9 items. They only wanted to take $5 off instead of $15. Then they did $10 off, obviously thinking I'd be fine with walking away from $5 that was due for purchasing 15 of the mega sale items.

Then, after everything was scanned and I went to pay, was told that they had a "new" policy on the mega items of taking only 1 coupon for any mega item, no matter how many you bought. So if I bought 5 items total, I could only use 1 coupon if they were mega items. Their company policy is up to 5 like coupons and in this transaction the most like coupons I had was 3 $1.00/2 coupons for 6 items. I follow the rules to a T but this "new" rule was posted nowhere. I was only told about it after I had already scanned everything.

Other issues in same transaction. Waited to talk to customer service for over 20 minutes. She said this has always been their policy but they hadn't enforced it correctly. BS. It was a made-up policy. Things happen and I'm cool with that. If you change the rules in your store, let your customers know that BEFORE they spend time in your store. I'm sure most people just waved it off and paid the full price charged instead of holding Kroger to their own advertised prices and published...

The store employees are not that great. Managers seem bothered when you ask them for help IF you’re able to find them or get a hold of them. They had water building up in the sausage tray at the butcher area from a leak. So it obviously had been doing it for a while and the meat was just sitting in water. After I mentioned it to a store manager they stopped the leak by left the same meat out. Almost every visit we find rotten fruit with bugs. And don’t even place a pick up order. Placed one the night before for pickup. Got delayed on the way. Told us they could not find everything and told us to be there at one. So we turned back around and came back at one. Well after checking in they call saying they are short staff that they haven’t finished getting our groceries to come back in an hour. And at the same time an employee came to the window asking for us to come back in 30 minutes because they haven’t even gotten our order together. So while waiting I asked a couple next to us who just got their order how long ago they placed it, three hour ago. We placed ours the night before. So I go to call management, get left on hold until the line went busy. This used to be a good store, but now it has fallen off the rocks. Kroger needs to do something about the management and employees in this store. If the employees aren’t doing their job it’s because the uppers are...

This used to be my go-to location, but it has gone downhill over the years. I now usually go out of my way to travel to another Kroger even though this one is literally less than 6 minutes from me. This location struggles with having stocked items. This is not to include that they keep expired food on the shelves or about to expire soon items that should be marked down so that they dont lose out on sales. So make sure to check the expiration dates on your food when buying from here, especially from the deli or bakery. Compared to other Krogers, this one does not do a lot of mark downs when they should. This location says that they are not hiring,but from what I see, they need to or they need to hire or train better for stocking their floor.

Pictures are attached to show just a few of the outages. There were many outages. These just stood out the most. The other photos reflect either an almost expired item or flies on food. Just to add, today is 6/22/2024, and some of the items are going to expire either tomorrow or the day after. These should be marked down or pulled from the floor to avoid the expirations. There were many set to expire.

I now only come to this location if I am looking for quick items...if I can...