West DuPage Cabinets Granite Inc. — Local services in Batavia Township

We recently worked with Cathy and West DuPage Cabinets and could not have been happier. We have been in our home for 15 years wanting to replace the 60+ year old kitchen and kicked around the idea for some time. Price and quality were a big consideration because we wanted good cabinets at a reasonable price. We wanted dovetail construction, solid wood, panel cabinets and soft close hardware. Over the years we had some initial quotes done on products we liked but the cost was extremely high in our opinion. We found all that at a reasonable price with West DuPage Cabinets. Our journey with Cathy started over the Christmas Holiday. I put in a Facebook meeting request thinking someone would get back to me the following week after the new year. She responded to me immediately via messenger. We set up an appointment and she was a riot to talk to. She is very knowledgeable and fun to talk with. After she asked us what we were looking for and preferences she showed us some samples. We picked what we liked and she came out the following week to do some measurements and scheduled a follow up. Once we came back, she had a complete computer rendering and parts list for us to review. At that point we had a detailed quote, not a ballpark that some other places gave us. Knowing what we selected and the actual cost was great and farther than we had gotten before so we were confident in Cathy and started the process. She put us in contact with some contractors and we got quotes from them. Eventually we had a date set and the cabinets arrived. There were tons of boxes and everything we ordered was delivered, complete and undamaged. When our contractor was ready, we scheduled the countertop install with Cathy. Her team installed quickly and without incident. Through the process we decided to add a few extra things like more quarter round and a transition strip. Cathy was always on it and responded immediately. We opted receive materials as needed rather than have a lot of supplies sitting around in our storage all at once. My entire garage was full of cabinet boxes, but since Cathy’s team timed things so perfectly they didn’t have to sit for long. There were never any issues with getting material in time and she was always available when we had questions (which was fairly frequently). It’s important to note everything came to us when requested even during the COVID pandemic when so many things are on backorder. Cathy was so communicative that we always knew what to expect/when accurately. Given the cost, high level of communications and quality of product I would highly recommend West DuPage Cabinets. You will get a higher quality product and FAR better service than you would with one of the Big Box stores. Even other contractors we’ve had in our home have been impressed with the quality of cabinetry. I would rate them 5 out of 5 stars and recommend them to anyone who is looking to do a kitchen, bathroom or any project needing cabinetry or counters. I am confident your experience will be as great...

It’s difficult to compose a concise review when there are so many positive and wonderful adjectives to use when describing our experience working with Cathie at West DuPage Cabinets. At our first meeting when asking us what we were looking for in an updated kitchen, we stated value and efficiency; and also a vision because “we aren’t gifted with this type of stuff.” Cathie reassured us that she “wouldn’t let us make any bad decisions” and that she could deliver on our needs pertaining to value and efficient use of our current kitchen layout. She delivered! At the initial showroom meeting the first decision made was to keep our current tile “because there’s nothing wrong with it and I can work the color pattern in with your cabinet and counter color preferences.” Great…there’s at least $6,000 saved, a week of construction and mountains of dust. And from there the process just rolled.

Cathie is insightful, thoughtful, respectful, patient and kind. The entire process is collaborative and transparent; hers is a relationship of trust and communication. She brings suggestions but isn’t married to them, listening and adjusting design elements to what we liked and what we were so-so on. The outcome is a kitchen we completely love but never in a million years would have picked out on our own. The craziest part that we still can’t wrap our heads around is our kitchen is the same layout yet we have a ridiculous amount of more space, she totally maximized efficiency of space.

Finally, all of her referrals worked very well for us. Most importantly, contractor Derrick Schnabel, who is worth his weight in gold; if you don’t have a preferred contractor, he’s worth the wait! We look forward to working with Cathie and Derrick in the next 2-3 years on a basement bar/kitchen. Thanks again, Cathie, for a...

We had a good experience at West DuPage Cabinets. Jim came out to our home to measure and got us up a design and quote fairly quickly. After a few iterations, we found what we wanted and ordered them. Delivery was quick. We would return, but would ask more questions next time prior to moving forward.

We had a few issues with the cabinets which they handled to the best of their ability. Here are the issues we had and how they were addressed (if they were):

The cabinets did not match the existing cabinets in the kitchen. They remedied by providing a can of paint free of charge to paint our existing cabinets.

The wrong size shelves were delivered. They remedied by getting the right size shelves sent to us the next day.

The pantry was too big for the room. We had to remedy this by cutting it down.

The mockup they provided did not show our existing crown molding, so when we went to install the new cabinetry we had to hack it together because we didn't really consider how doing a floor to ceiling pantry would affect this (I wish it would've been brought up when reviewing drawings so we could've opted for something that would've allowed us to preserve our existing molding).

There wasn't a detailed parts breakdown of where everything went. Our installer did his "best guess" at installing how he thought was proper, but in the end we ended up with a few extra components. Wish they would've provided a list since they don't do the installs themselves and the drawings don't go into the finite detail on...