All Star Volvo Cars Baton Rouge — Local services in Baton Rouge

I give one star for the mechanic, who is overworked, and is forced into lamentable working conditions, eating his lunch over the car he is repairing, instead of having a proper lunch break during which he can refresh his mind and body. This dealership purposefully understaffs, leaving one mechanic on the floor at all times so that the customer must pay at least twice as much for any given job, because there are only 2 hands in the game. This dealership in no way reflects Volvo values and principles of service and employee labor standards. I am astounded at clients who drop off their car for days or hours, without questioning how much labor is being charged. Little do they know, as I was able to capture today because I dedicated myself to monitoring the situation during the entire day, the customer pays the price while the mechanic sneaks out the back door to go to lunch, on the customer's dime. When Mr. Davis, who cannot look at you in the eye was confronted with this corrupt behavior, brushed it off as "no shop puts a timer on their work". What they quote is irrelevant to the amount of time it actually takes to do the job, including the fact that I indeed paid for the mechanic going to lunch, working alone, and having to step away from the car multiple times in order to get something. Meanwhile, on in the inside, you have a row full of men who sat for eight hours and did nothing. The staffing situation is clearly purposeful and meant to rip off the customer, at $135/hour. I am glad that at that price, they "don't put the timer." I know in any other profession, that is not acceptable. All calls to management at All Star were either misdirected or went to an interminable voicemail. The customer is gouged, and the mechanic will burn out and make mistakes. Indeed, mistakes were made. The mechanic was worn out after having had to spend the entire eight hours alone in a workshop situation, with no assistance whatsoever, and forgot to attach an important plug, while giving me the okay to get on the road. This is not his fault, this is the fault of the owner, manager, and lack of employees, who are nowhere to be found. I was given nothing but dismissive and scandalous service on the part of Mr. Davis, who clearly cannot answer a question in direct English, or with the most minute reflextion of respect towards the customer. Throughout the eight hours, my car was shut in a space into which I could not see, therefore, there is no transparency about what or how long the work is being done. It is very clever for Mr. Davis to attempt to give a word salad about why this mechanic shop blacks out the windows so that the customers cannot see in. I am distressed and disgusted by the entire experience, I will try to contact someone from Volvo itself to let them know that Allstar Group does not even come close to matching the Volvo standard of service, and the customer pays twice as much because one person, instead of a properly staffed shop, is doing the job. Take your car somewhere else, or be prepared to be gouged....

PLEASE READ BEFORE PURCHASING FROM THIS DELEARSHIP!!! I am currently on my 4th Volvo. My last three have been purchased from out of state due 100% to my terrible experience I consistently have from the service department at All Star Volvo. It's easy to make people feel special when they are purchasing a new vehicle. BUT to me what happens after the sale is what makes or breaks your overall vehicle experience. My latest "service" experience went as follows:

Called on 11/13/2024 to schedule a recommended maintenance appointment for my 2023 Volvo XC90. I gave the service department exact details of what I needed and provided their specific details asked about my car. I asked for a reasonable timeline I could expect to receive my car back including asking if I could wait for it. They said it could take up to 2 hours to have the recommended maintenance completed and I said ok and that I would leave it and run errands in town with my wife. I also let them know I had purchased the Volvo Prepaid Maintenance plan so I needed ALL of the recommended maintenance completed.

I brought my car in at the 9 am appt time and the service person asked why I was there and then was surprised at the work that needed to be done. He said he would have to call for authorization but assured me he would call me right back. I waited until 11:30 and asked if I could come pick up my vehicle and was told by Keith the service manager that he would get the service person to call me right back and I assured him I had already waited 2.5 hrs and that wasn't going to happen. I called back at 1 pm and was once again told by Keith the service manager that the service rep had been unable to contact Volvo yet for authorization and that "He had better things to do than wait on hold for my authorization". He said he had a large department to run and they were simply too busy but that I could go ahead and pay for my oil change out of pocket and he would reimburse once they received authorization but he didn't know if it would be same day!!! So after 5 hrs of nothing being done to my vehicle I told them to have it out front and I would take it to my personal mechanic and have the work done because I was leaving town and I needed to make sure my vehicle was in sound shape.

So sorry for such a long review but this is one instance of many at this same dealership. If having your expensive vehicle maintained by your dealership matters to you, (and it should, since most things can only be handled by Volvo certified mechanics), I am warning you far in advance to avoid this place with everything you have. The car will break and this place cares nothing about you after the sale. I am now forced to drive to New Orleans simply to have service work done. Sad but true...

VIP | FRICTIONLESS SERVICE DEPARTMENT

I recently had the pleasure of experiencing the exceptional service at All-Star Volvo in Baton Rouge, Louisiana, and I felt compelled to share my experience. I originally purchased my car in Texas and have since relocated to Baton Rouge, and I can honestly say I’ve never encountered such VIP-level service at any dealership before, even when I had my Mercedes (sorry Mercedes, but it’s true)

From the moment I made my appointment over the phone, the level of professionalism and courtesy was evident. When I arrived at the dealership, I was greeted immediately, and the staff made every effort to ensure that I was taken care of. They arranged their concierge service to drive me to work - which the gentleman was nice as an be and taught me a great driving tip for my son , which was a huge convenience. Not only did they provide this service, but they also went above and beyond to ensure my car was ready in time for me to pick up my son from school. The concierge service even picked me up ahead of time, allowing me to review the work done and grab a quick refreshment before heading back on the road.

This level of attention to detail and seamless service has been consistent over multiple visits. On each occasion—whether it was a simple battery replacement, a light check, or a tire rotation—that service department has demonstrated an unmatched standard of excellence.

What stood out most is that they made me feel like a VIP, even though the services I was receiving were relatively minor. It’s rare to find such top-tier service when you’re not spending a large sum.

I’ve also been thoroughly impressed by the leadership at this dealership. On one of my visits, I didn’t know Kenneth was the Service Manager, but he ran out in the rain, in a suit early morning , to personally greet me. When I told him he didn’t have to do that, he responded, “we want to greet everyone it’s how we do it.” It was a small gesture, but it spoke volumes about the culture he’s cultivated there. Additionally, Jason and Stephen, the tool there time with me and my 100 questions, along with the ladies at the checkout counter, Kasey and Lisa, all went out of their way to ensure I had a smooth and pleasant experience.

It’s clear to me that the management and staff at All-Star Volvo are dedicated to providing nothing short of excellence. Whatever they’re doing, they should keep it up because it’s an experience I haven’t encountered in a long time at...