Kroger — Local services in Beckley

The store "manager " is NOT capable of managing anything. After being DOUBLE charged for my 76 dollar purchase. I returned to the store no less than 3 times to finally contact the person that I was told would be able to handle the cittuation. Upon arrival I was able to speak to one of if not THE most incompetent person I have ever incountered. Having my bank statement AND purchase receipt in hand. I attempted to explan the cittuation. And ask that my account be credited the over charge. To which I recieved a reply nothing short of accusatory. To be completely honest. I have never. Nor do I believe that someone as incompetent and quite frankly stupid should be in charge of others. It isn't good policy to habe someone so negligent in charge of a intire Business. I am aware the job can not consist of much. Because he certainly doesn't have the ability to do much. AFTER CONTACTING the with this being said. As Of this time I have COP informed that I am to wait yet another week before I am to be exspecting the refund that i am due. With out so much as a explanation as to why my money has been tired up for.over two weeks. Apparently the store is broker than they seem to be. With this type of.leadership it.isnt surprising. It is bad enough to have to pay these outrageous prices. But to then be double charged for a purchase . And forced to wait over 2 weeks for a refund is unacceptable. I have finally been able.to contact someone that SEEMS to be able to speak English enough to process the claim. It is not.about to money as much as the fact that some people that looks as goofy and proves themselfs as incompetent as the "manager"of this place has prove to be needs to be reevaluated. Any place that the public depends on for their food should at least have someone in charge that isnt a compleat incompatant jackass with what can only be described as a napolian complex. Although he appears to stand close to 6 foot. Huuum perhaps its not.his height he has a complex about after all. Its a shame when someone like him thinks he has reach some monumental feat by managing a krogers. GET IT.TOGETHER KROGERS!

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Have shopped at this Kroger for many years and with no issues. On Aug 11the 2025 stopped in for a few things around 10AM after gathering what i needed I headed to the check out where to my surprise none of them were open only the self checkout and it was lined up with elderly folks like myself trying to navigate those foolish scan scams There was one elderly lady working who was trying to help 5 - 6 people at a time . The manager was no where to be found, workers walking all through the store but no one checking people out and the self check out line grew. I do not like using them as when i did many products would not scan and had to get that one Working lady to help me as well. IT is ludicrous for a store like Kroger's for any reason not to have checks outs open where the elderly and others van be checked out without the nonsense of self checking out. If the manager can not schedule correctly they need to be educated and or removed if that inept to schedule cashiers to be there I have heard issues and saw a couple things, but never thought much of it until now. The store is dirty the produce rotten, and usually only one check out open at any time and this time no check outs except the self serve. I will say I will not shop that location again and I do not like shopping the Beckley crossing location also due to a dirty store and empty shelves mainly because it has far more customers and I now see why so many by pass the Harper Road Location, I thought was better for lack of customers, but I see why the lack of customers is happening. IF all the people who have shopped there actually made a review I would dare say it would be a Negative 5 stars and yes it has become that bad and for many reasons. Kroger's need to investigate and suspend the current manager who appears to have inability to schedule and maintain the store and keep it clean . SP looks like Walmart will be my main grocery store from here on out and what I bought at Kroger's that Walmart does not carry I will order online from Amazon or someone else Horrible Kroger's simply Horrible experience at that Harper Road Beckley location . PS Hire a REAL...

Today I went into this krogers and made the mistake of using the self check out. Normally wouldn't post stuff like this but it was so freaky and made me upset enough to need get this out into the world! When I scanned my items in, my arms were full so I had to set some stuff down during because it was a quick in and out deal to get lunch for me and my partner. The self checkout starts to light up as I go to pay and a lady comes over, scans a badge and a camera on the checkout screen replays a vid of me picking up something I sat down momentarily and then put it into my bag. I absolutely scanned it and it showed on the register as well I did off in the corner yet it STILL recorded and played it back and made it look like I was stealing it! It only had that single clip of me sitting the item down and then placing it into my bag shortly after! It removed every last bit of context and then I had to deal with the public humiliation of telling the lady NO look it's on the screen it says it! Needless to say I am NEVER shopping at Krogers again because to be called a thief is one thing - to have video evidence with all removed context shown directly to you in front of you in public to shame you is an entirely different thing. I can't believe it, I'm still shocked and I'm just warning anyone else they can absolutely get you in trouble for no reason at all if you check out here. Why should anyone allowed to be treated like this? I'm still so mad and I'm telling everyone I know because this is truly...