Sonic Drive-In — Restaurant in Beckley

I won't go back after tonight. I've worked multiple jobs where I'm regularly cursed and yelled at for something that's not my fault so I really try to be a kind and considerate customer. I can count on one hand the number of times I've filed a complaint on a business. But there was no excuse for the awful service tonight. The girl was immediately rude the moment I started to place my order. She audibly sighed multiple times as if taking my order was an inconvenience. I placed a simple order for a combo and an extra side and asked to pick up my friend's already paid for small online order. I remained patient with the girl even though she was rude the whole time because she seemed to be struggling. A male interrupted asking my order so I repeated it a 2nd time. And then the girl, still rude and sighing, had me repeat my order a 3rd time. I went to pay but nothing appeared on the screen so I assumed there was a technical issue and I would pay when they delivered the food. It turns out they had rang up the order at at an entirely different spot. The girl who took my order comes out with some food and asks me in an annoyed tone if it's mine. I told her no and she rolled her eyes and walked off. The guy was out there with my order and almost walked away until my friend waved him down. He took my payment and said he'd be back with a straw. I tried to tell him I didn't need one but I had something to say and he ignored me and walked off, repeating that he would get me a straw. I said again that I didn't need one but I had something to say. I started to tell him about the issues I had and he kept trying to leave. His only excuse for the girl being rude was that she was new and they were about to be really busy. I saw 2 or 3 other cars the whole time I was there and it was 10:30 at night. Not once did I raise my voice or get disrespectful with any of the staff yet I never got an apology and the service was nothing but terrible. You're better off going to literally any other...

This is the third time in the past 6 months I have tried to give this Sonic location a chance, but each time it gets worse. Tonight I wanted to get my children a treat. I ordered online to help expedite. Arrived at 9 and checked in, as they said it would be ready then. Checked in and it said they were working on it. Twenty minutes later it said it was on its way and cleared the screen tracker. Another ten minutes later and still nothing so we pressed the button and asked. The reply was we will bring it when it’s ready. Umm..the tracker said it was on its way. So another five minutes and an order was brought to us. We were given a slush instead of a shake. My husband went in and the employee that had brought the order out asked what was wrong and he told him, to which his reply was “Go tell one of them.” We were not the only order that was waited on Amir was wrong. I watched at least 2 more cars who were there prior to us have wrong orders. The last time this happened I sat on the phone with what is called customer service for a refund because I had ordered food they didn’t have and they could not go me anything in exchange or refund me, to which I had to wait 2 weeks to even get the refund. Poor poor business! Eat anywhere...

So I hate to complain but here goes nothing, first I ordered a Sonic burger 1 without tomato and the other with tomato and for some reason I was charged and given a double Sonic burger, I also ordered 2 large blue coconut Dr Peppers. The screen in the drive-thru showed just 2 large Dr Pepper so I asked “The Dr. Pepper were supposed to have coconut in them” I was met with “your total is 15.99” I thought maybe it’s just the display. I reach the window and ask if the drinks had coconut in them and was told no, she takes the drinks and my card and hands me the burger. The drinks set there for 30 seconds and she hands the exact ones back to me, I’m thinking “Is this Chris Angel’s sister or something? Is this a mind freak or some sort of street magic where the coconut was put into the drinks without her touching them?” So I went ahead and tasted one and my firm opinion on magic not being real withstood the test. I knock on the window and tell her for the fourth time that these were coconut Dr Peppers, she then makes me the correct drink. Wow, I knew the Sonic we had before was rough and I know this one is new but something has to give, a second star is given just because the...