Purelux Nails & Spa — Local services in Bedford

I made an appointment, trying out a new salon. When I arrived the next day, there was no evidence apparently of my having booked a specific time.

The first 10 minutes of my visit were spent sitting next to someone that was slowly getting their nails working on (the customer looked miserable).

I've been doing the dip nail process for almost two years now and it typically takes about 30 to 40 minutes to get done... this session took TWO HOURS.

The customer next to me was so frustrated because halfway through my appointment, she still wasn't done. Her nail tech also decided to reshape her nail to square (from oval) without consulting her. It was SO frustrating for her that she had to get someone else to come reshape. Even then, you could tell she just settled because she'd been there for so long already.

I thought my tech, though she took forever was good... Until I look a closer look. Parts of my nails weren't fully covered and other parts had a top coating bubbled.

The following day after hopping out of the shower? I had to reapply a top coat because it was chipping. Honestly if I wasn't so embarrassed, I'd post a photo of this butchery.

Again, I've been doing this process for a while now. I have never encountered such incompetence and I urge ANYONE that is looking for a new salon or even a simple manicure/pedicure to LOOK ELSEWHERE!

NEVER. AGAIN.

SAVE YOURSELF THE TIME, MONEY,...

I do not recommend coming when i first came i showed a picture of my design to make sure it could be done they worked on them and turned out they didn’t know how to do them they had to keep restarting then here 2 days after i had my nails done I had to come back because my nail polish was turning brown i came in and they fixed it , they didnt apply the correct nail polish because when i returned they used complete different one and method then a day after my nails began to break off and i had to come back i called before i went she told me come she wuld fix it so i came and she told me to come the next day instead and she would just remove all the nails and put them back so i come in and they didn’t do that they fixed my one nail and this all happened within one week of getting the nails. I will never return . Besides that they have very nice and friendly staff they continually fix the issue but i shouldnt have to return to a nail salon within days of having my nails done i normally go to Eva nail and spa but i went to them because i really needed my nails done and they are close to my house , but they offer drinks as well but as far as doing nails which is the reason we go i wouldnt recommend letting them...

I called and ask if I could come in to get a set of nails and a pedicure and the person on the phone said to come in . I arrived 5 minutes later . A woman begins to do my pedicure. As I was sitting there I was watching the owner do her own nails and she is the one who usually does mine. After a while a lady came to do my nails and I ask if the owner could do mine because clearly she had time no other customers were in line and she was doing her own nails. The owner said she couldn't help me and no one else would do my nails because I ask for her first. I kept asking who was going to do my nails and no one would answer me and the nail shops were closing. The owner would not help me nor anyone who worked for her. I usually go there but after the worst customer service ever by the owner I will never go back. I always tip 20 percent and I can't believe I was treated bad . No respect for people and their time and money. I hope her shop ends up closing she doesn't deserve good paying customers. I've never complained about the service I received there until this happened but it was definitely enough to lose me as a great...