Kroger — Local services in Bedford

I used their pick up for first time May 11th, and LAST TIME. The service is absolutely pathetic, frustrating, and time consuming. *First the KROGER APP isn't customer friendly. As you click on items you think it's adding to your cart but it's going to a list then try moving those items to the cart doesn't work. Also when you clip the coupons and try to add the stuff to your cart is so difficult.😤 Even in the store it's hard to use the digital coupons also the associates don't seem familiar either and are rude when asked for assistance. *I completed my order the previous day about 8p for pick up nxt day 7-8p after work. So 24 hours in advance. When I ended my 12 hr shift I texted them on my way @7:20 in 5 mins. I arrived at 7:25 and messaged them I was there and they confirmed. Even if though I was the only one at pick up at 7:35 I was still waiting 😤so I called them and they said they will be right out. I waited another 10mins!! 😠😡 I watched people arrive, go into the store and leave while I was waiting!! So disrespectful of my time. *When the associate finally brought my groceries he didn't even apologize for the wait. I suppose it's a regular thing for them. I waited 20mins!! after ordering the previous day, texting omw and on arrival. 20 mins! I work long shifts and this just defeated the whole point of 'pick up' for me. Did I mention that I was the ONLY ONE waiting for pick up?! (I guess I know why now) *I have used grocery pick up several times with Walmart and Aldi, I never wait more than 5 mins and they have more people waiting for pick up. I have to say Kroger has a long way to go. Never making that...

Over the years this store has gone down hill. You still have the awesome employees, but most of them act like they hate their life, and you are inconveniencing them if you have a question or even say hello.

The pickup used to be really good, but the past 2 months the employees just don’t care. When ordering fruits and vegetables you have to really look over the order and the recipe to make sure they gave you the right produce, make sure it’s not half rotten or damaged, and to make sure they gave you the right amount. You also need to pay attention to the expiration dates because they will give you expired food. Some of the employees are fantastic when bringing out the order, but there are 2 employees that throw your order in the back seat not paying attention to what they’re throwing in the car, breaking open the packaging and won’t say anything, and if you ask a question about your order they throw their hands up (literally I’m not joking), blame the problem on someone else, and walk off.

I usually go to Walmart for everything besides produce, but with what’s going on lately I might as well get everything else...

As I looked around at all the other elderly folks shopping here, I wondered how many are forced to pay the higher prices for some sale items, because they’re not technically savvy enough download a Kroger App to clip their digital coupons?

I’m 62 and I waisted probably 30 minutes on my phone trying to download their app, set it up with activation code, create a profile, set up my store location, scroll through menu options, all while constantly having to delete addon sale marketing popups.

Then after all that, I clipping the coupons that I needed was forced to a self-checkout because of the long line at the only manned register and rung up my items.

After which, I could not find where to enter anything to retrieve my clipped coupons.

When I finally got someone to help me, he took my phone and pulled up a bar code, from who knows where on the phone app and scanned it on checkout reader and said have a great day.

He then quickly started to walk away where I responded, “great, now how am I going to be able to do what you just did next time”. When he turned around, I said never mind, there won’t be...